Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic
Dheeraj Dhawan

Dheeraj Dhawan

Wien

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

34
34
years of professional experience

Work History

Lead Agent

Austrian Airlines
2002.09 - Current
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Resolved caller issues quickly and thoroughly.
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Established strong customer relationships, building recommendations and loyalty.
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.

Flight Manager

Austrian Airlines
2005.01 - 2010.02
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Hotel Receptionist

Different Hotels
1990.01 - 2002.07
  • Completed late check-ins and directed guests to rooms and facilities.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Education

PPL, CPL - PILOT TRAINING

AIR TRANSPORT TRAINING INTERNATIONAL
TUSCON AZ.
09.1994

DHKM - Hotel And Motel Management

HOTEL FACHSCHULE
BISCHOFSHOFEN
04.1994

Bachelor of Commerce - COMMERCE

UNIVERSITY OF COM
INDIA
05.1993

High School Diploma -

THE ARMY PUBLIC SCHOOL
NEW DELHI INDIA
05.1988

Skills

  • Services Troubleshooting
  • Customer Reservations
  • Organizational Requirements Monitoring
  • Special Needs Assistance
  • Passenger Assistance
  • Coordinate Boarding
  • Customer Care
  • Providing Feedback
  • Passenger Documentation
  • Boarding Procedures
  • Information Updates
  • Client Relationships
  • Customer Feedback
  • Airline Regulations
  • Corrective Action Plans
  • Crisis Situations
  • Making Announcements
  • Customer Satisfaction
  • Product Information
  • Conflict Resolution Techniques
  • Transportation Information
  • Customs and Immigration
  • Service Quality
  • Passport Reviews
  • Staff Support
  • Customer Service Process Improvement

Additional Information

I am currently employed and a self employed, have a team of 10 staff members past 2010. I own a Irish pub and with my time management have achieved a positive results of my pub. Always have been a team player and have never let my job effected although running my own business.

Owning a Restaurant Business you have to deal with all important legal requirements and keep up to date which gives me the 14 years of experience how to manage the official controlling staff.

During my position a Flight Manager it was also my responsibly to handel customer Visa and there overnight stay or pass the country boarders. Though it has been a long time, not will hold me back to step in again and start over.

Timeline

Flight Manager

Austrian Airlines
2005.01 - 2010.02

Lead Agent

Austrian Airlines
2002.09 - Current

Hotel Receptionist

Different Hotels
1990.01 - 2002.07

PPL, CPL - PILOT TRAINING

AIR TRANSPORT TRAINING INTERNATIONAL

DHKM - Hotel And Motel Management

HOTEL FACHSCHULE

Bachelor of Commerce - COMMERCE

UNIVERSITY OF COM

High School Diploma -

THE ARMY PUBLIC SCHOOL
Dheeraj Dhawan