Diana Georgiana
Summary
Hardworking Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization Consistently recognized for hard work, attention to detail and goal achievement.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
2022.04 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Responded to and resolved customer questions and concerns.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
Barista
McDonald's
2020.07 - 2022.04
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Used POS system to accurately enter orders and process payments.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Barista
Haute Cup Specialty Coffee
2019.05 - 2020.03
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Helped management keep adequate supply on hand by notifying of shortages.
Barista
Starbucks
2018.03 - 2019.05
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Customer Service Employee
McDonald's
2017.06 - 2018.03
- Developed and maintained positive relationships with customers to enhance service.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Learned other teammates' work tasks to train as backup.
- Greeted customers at counter to fulfill requests and answer questions.
Education
Bachelor Degree in Marketing - Marketing
University of Economic Studies
Bucharest06.2017
High School Diploma -
Colegiul National De Arte ,,Regina Maria''
Romania 06.2014
Skills
- Active Learning
- Operational Evaluating
- Employee Coaching and Mentoring
- Daily Cash Management
- Business Administration
- Effective Listening and Communication
- Scheduling and Coordinating
- Continuous Improvements
- Managing Operations and Efficiency
- Adaptable Style
- Inventory Management
- Staff Management
- Emergency Situations
- Creative Solutions
- Billing and Payment Processing
- Business Planning
Courses
Photography Course
September 2010 - September 2012
Languages
Romanian
Native language
English
Advanced
C1
German
Elementary
A2
French
Beginner
A1
Spanish
Beginner
A1
Timeline
Shift Supervisor
Starbucks
2022.04 - Current
Barista
McDonald's
2020.07 - 2022.04
Barista
Haute Cup Specialty Coffee
2019.05 - 2020.03
Barista
Starbucks
2018.03 - 2019.05
Customer Service Employee
McDonald's
2017.06 - 2018.03
Bachelor Degree in Marketing - Marketing
University of Economic Studies
High School Diploma -
Colegiul National De Arte ,,Regina Maria''
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