Diogenis Sapranidis

Journal Entry Testing (JET) Project

• Importing, cleaning, and transforming large datasets using ACL Analytics, Excel, and EmEditor to prepare for audit testing.
• Monitoring the testing process to ensure accuracy and identifying discrepancies in account deviations.
• Collaborating closely with the Audit team in German to confirm correct implementation of data testing procedures.
• Documenting and formatting the testing results, supporting clear communication and reporting.
• Tracking and reporting project metrics.

DORA Compliance Project (Aug 2024 – Dec 2024)

• GAP analysis to assess compliance with DORA regulations.
• Developed and maintained a comprehensive heatmap in Excel to track project compliance status.
• Led meetings to gather detailed information on application dependencies, updating and managing data on GitHub.
• Reviewed GAP analysis results to ensure accuracy and completeness.

• Supporting Cisco’s business partners for German and English speakers.
• Performing advanced troubleshooting with the usage of variety Cisco’s tools for analyzing and reporting.
• Performing quality analysis for the team to ensure the quality of the services provided.
• Mentoring and conducting training to new members of the team.
• Collaborating with other teams to address properly a customer’s issue.
• Collaborating with the BI team to migrate KPI dashboards from excel sheet to Power BI. (Target KPI’s, Forecast Analysis).

• Supporting German speaking customer's - B2B and B2C
• Tracking, updating, and processing orders.
• Processing of the latent return update and balancing invoices properly.
• Keeping documentation and records accurate and up to date with latest data to prevent errors in processing or delivery.

• Supported German-speaking customers.
• Mainly involved in tracking of the shipment.
• Recorded, processed, and escalated requests and complaints.

• Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.

• Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.