DOGUKAN AKYIL
Solutions Engagement Consultant, UPS Customer Solutions
İstanbul
Summary
In addition to International Logistics and Transportation education, attended to Erasmus+ program at the Nürtingen - Geislingen University in Stuttgart. Completed business administration program in Germany in February 2020. Continued to attend the courses postponed due to the pandemic through distance education in Turkey. During the pandemic, I tried to improve myself with various resources in logistics management, supply chain management, import and export processes, customs processes, office productivity, foreign language, enterprise resource planning programs and similar areas. Graduated from Istanbul Gelisim University with a International Logistics and Transportation degree in February 2021. A month later after graduation on 2021 April , started working as preferred customer associate in UPS Turkey and promoted as Solutions Engagement Consultant after 14 months.
Overview
9
9
years of professional experience
Work History
Solutions Engagement Consultant
UPS East Europe District
4 2021 - Current
- Results-oriented Solutions Specialist with passion for driving
revenue growth and creating lasting customer relationships. - Preparing and conducting Whiteboard Sessions and integration
support to customers. - Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs
- Integrated technology and business operations to identify targeted solutions to customer issues
Preferred Customer associate
UPS Turkey
04.2021 - 06.2022
- Provided one-to-one customer service experience for UPS Preferred accounts
- Responsibilities include analyzing and resolving problems, solving tracing and claim inquiries, and maintaining ownership of customer situations through resolution which may include follow-ups and making outbound calls.
- Built rapport with customers through active listening and empathy, creating trust-based relationships that resulted in repeat business
Operation Team Member
Hangar Autos
10.2015 - 08.2019
- Worked in international rent a car company as part time worker for 4 years.
- Member of operation team that responsible for sale, after sale services and supply chain management.
Education
Business Administration -
Nürtingen-Geislingen University (HfWU)
09.2019 - 2020.05
Marketing - undefined
Stuttgart- Nürtingen-Geislingen University
09.2019 - 2020.05
Applied Project Management - undefined
Stuttgart- Nürtingen-Geislingen University
09.2019 - 2020.05
Supply Chain Management Foundations - undefined
UPS Global
03.2023 - 2023.05
Mastering Remote Selling -
UPS Global
03.2023 - 2023.05
International Logistics And Transportation -
Istanbul Gelisim University
09.2015 - 2021.05
Skills
Ability to Work Under Pressure
Client Requirements Assessment
Project Implementation
Project Management
Strong Communication Skills
Critical thinking and problem solving
Problem-Solving
Client Relationships
MS Office
Details
İstanbul, Turkey +905348818472, dogukanmete21@gmail.com
Personal Information
- Date of Birth: 03/21/97
- Nationality: Turkish
- Driving License: B
Languages
English
Upper intermediate
B2
German
Elementary
A2
Turkish
Proficient
C2
References
- İrem Caliskan, UPS Solutions Engagement Manager, iremcaliskan@ups.com
- Karsten Awater, UPS Customer Solutions Group Manager Enterprise, karsten.awater@europe.ups.com
Timeline
Supply Chain Management Foundations - undefined
UPS Global
03.2023 - 2023.05
Mastering Remote Selling -
UPS Global
03.2023 - 2023.05
Preferred Customer associate
UPS Turkey
04.2021 - 06.2022
Business Administration -
Nürtingen-Geislingen University (HfWU)
09.2019 - 2020.05
Marketing - undefined
Stuttgart- Nürtingen-Geislingen University
09.2019 - 2020.05
Applied Project Management - undefined
Stuttgart- Nürtingen-Geislingen University
09.2019 - 2020.05
Operation Team Member
Hangar Autos
10.2015 - 08.2019
International Logistics And Transportation -
Istanbul Gelisim University
09.2015 - 2021.05
Solutions Engagement Consultant
UPS East Europe District
4 2021 - Current
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