Dominik Kipper Unterrainer
Innsbruck
Summary
Adept in time management and customer service, I significantly enhanced guest experiences at Kaiser Maximilian Alp by streamlining operations and supporting team efficiency. Fluent in German and proficient in English, my service-oriented mindset and problem-solving abilities have consistently improved service delivery and guest satisfaction in high-pressure environments.
Goal professional career managing a hotel convinced when starting in your hotel would be perfect for starting the jurney
erfahrung bei lhw gesammelt mit luxus und high quality
Overview
5
5
years of professional experience
7
7
Certifications
Work History
Bar Waiter
Bar Centrale
04.2024 - 09.2024
- Maintained clean and organized bar area.
- Assisted with bartending duties during high-volume shifts.
- Communicated with guests to record orders and assess needs.
- Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
Head Waiter
Kaiser Maximilian Alp
11.2019 - 03.2023
- During winter seasons I worked parallel to my tourism education as station manager for 5 Years.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Served food and beverages promptly with focused attention to customer needs.
Guest Relations Intern
Villa Nai (Leading Hotel of the World)
06.2022 - 08.2022
- Collaborated with various departments to ensure seamless communication and coordination of guest requests.
- Handled phone inquiries, assisting potential guests with booking reservations or answering questions about the property.
- Supported front desk operations by efficiently managing reservation changes or cancellations.
- Responsible to secure the safety in the hotel and to be available for the guests needs and inquires during night shifts
Front Office Intern
Grand Hotel Fasano (Leading Hotel of the World)
07.2021 - 09.2021
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Organized concierge services for guests, resulting in enhanced customer experiences during their stay.
- Handled guest complaints professionally, implementing solutions to ensure positive outcomes.
- Utilized property management software proficiently for managing reservations, billing details, and reporting tasks.
Receptionist Intern
Posthotel
06.2020 - 08.2020
- Demonstrated excellent multitasking abilities by juggling numerous tasks concurrently while remaining calm under pressure.
- Responded to inquiries from callers seeking information.
- Greeted guests on arrival and directed them to key facilities to enhance the quality of the hotel.
- Assisted in planning and executing special events, contributing to memorable guest experiences.
Restaurant Waiter Intern
Hotel Sacher (Leading Hotel of the World)
07.2019 - 09.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
Tourism School Villa Blanka
Tirol, Austria 04.2001 -
No Degree -
Junior High School Adolf Pichler Platz
Tirol, Austria 04.2001 -
Skills
Time Management
Organization skills
Staff Management
Service-oriented mindset
Performance Improvement
High level customer service
Multitasking
Problem-solving abilities
Languages
German
Native language
English
Upper intermediate
B2
Italian
Elementary
A2
Certification
Certified wine sommelier Austria
Interests
Traveling
Event Management
Sports: Skiing; Mountainbiking
Timeline
Bar Waiter
Bar Centrale
04.2024 - 09.2024
Certified Paramedic
12-2023
Authorized to train apprentices
04-2023
Guest Relations Intern
Villa Nai (Leading Hotel of the World)
06.2022 - 08.2022
Barkeeper Training
06-2022
Qualified Cook
06-2022
Qualified Waiter
06-2022
Qualified Receptionist
06-2022
Front Office Intern
Grand Hotel Fasano (Leading Hotel of the World)
07.2021 - 09.2021
Certified wine sommelier Austria
07-2021
Receptionist Intern
Posthotel
06.2020 - 08.2020
Head Waiter
Kaiser Maximilian Alp
11.2019 - 03.2023
Restaurant Waiter Intern
Hotel Sacher (Leading Hotel of the World)
07.2019 - 09.2019
High School Diploma -
Tourism School Villa Blanka
04.2001 -
No Degree -
Junior High School Adolf Pichler Platz
04.2001 -
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