Dragana Sarcevic
Flight Attendant And Aviation Training Professional
Vienna
Summary
Experienced Flight Attendant and dedicated Aviation Training Professional with over a decade of hands-on experience managing flight crew teams, delivering service excellence to the customers and spearheading training initiatives at Emirates Aviation College in Dubai, UAE. Proven track record of delivering high-quality instruction and fostering a culture of excellence. Skilled in effectively communicating with diverse groups and driving positive outcomes. Eager to leverage expertise in contributing to the success of your organization.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
7
7
Certifications
Work History
SAFETY AND EMERGENCY PROCEDURES AND CREW RESOURCE MANAGEMENT INSTRUCTOR
Emirates Aviation College
08.2014 - 08.2020
- Implemented and delivered comprehensive AB INITIO and Recurrent Cabin Crew training programs, ensuring full compliance with GCAA regulations and standards.
- Facilitated diverse Safety and Crew Resource Management training courses to multicultural audience.
- Provided specialized training courses for new joining pilots.
- Assessed crew performance using B777 and A380 aircraft simulators, as well as Firefighting simulators.
- Identified individual development needs and advanced development programs.
- Conducted daily performance reviews to ensure best training practices and support continuous professional development.
- Maintained continuous professional development by updating industry knowledge and skills.
CABIN SUPERVISOR/LEADER OF CABIN CREW TEAMS
Emirates Aviation College
01.2016 - 01.2020
- Acted as brand and customer ambassador onboard, ensuring positive and professional image.
- Delivering award winning in flight service, beyond customer expectations
- Managed resources efficiently for top-tier safety, security, medical, and service standards.
- Conducted timely and motivational team briefing sessions prior to flights.
- Ensured clear and effective communication between flight crew and cabin crew.
- Consistently ensured on-time departures.
- Monitored, developed, and reported on cabin crew and in-flight performance.
- Maintained customer service excellence, resolving complaints, and managing in-flight catering to align with Emirates service standards.
BUSINESS PROMOTER ASSISTANT
Serbia Investment and Export Promotion Agency - SIEPA
01.2009 - 01.2009
- Drove increased growth for Serbian entrepreneurs and attracted foreign investments.
- Actively contributed to Export Promotion, Marketing, and Research departments.
LOAN ADMINISTRATION OFFICER
National Bank of Greece
01.2006 - 01.2007
- Efficiently administered corporate loans from central branch of National Bank of Greece, ensuring accurate client information, streamlined loan modifications, compliance with loan requirements, and timely processing of fees.
COST MANAGEMENT PROJECT TEAM MEMBER
A.T. Kearney Consulting
01.2004 - 01.2007
Education
BACHELOR'S IN ECONOMY-MANAGEMENT IN BANKIG -
Alfa BK University
Belgrade, Serbia 01.2004 - 01.2007
Skills
Aviation
Training and Development
Interpersonal skills
Attention to detail
Customer Service excellence
Teamwork
Time Management
Problem solving
Conflict Management
Strong Communication Skills
Certification
Train The Trainer
Languages
Serbian
Native language
English
Proficient
C2
German
Elementary
A2
Spanish
Elementary
A2
References
Biljana Prunk
Training Specialist Flight Training
Emirates Aviation College
Dubai, United Arab Emirates
biljana.prunk@emirates.com
Bilal Tahboub
Accountable Manager and Training Director at Dynamic Advanced Training
Dubai, United Arab Emirates
bilal.tahboub@dynamic-advanced.com
Hobbies
Horse riding
Tennis
Skiing
Kite surfing
Timeline
CABIN SUPERVISOR/LEADER OF CABIN CREW TEAMS
Emirates Aviation College
01.2016 - 01.2020
SAFETY AND EMERGENCY PROCEDURES AND CREW RESOURCE MANAGEMENT INSTRUCTOR
Emirates Aviation College
08.2014 - 08.2020
BUSINESS PROMOTER ASSISTANT
Serbia Investment and Export Promotion Agency - SIEPA
01.2009 - 01.2009
LOAN ADMINISTRATION OFFICER
National Bank of Greece
01.2006 - 01.2007
BACHELOR'S IN ECONOMY-MANAGEMENT IN BANKIG -
Alfa BK University
01.2004 - 01.2007
COST MANAGEMENT PROJECT TEAM MEMBER
A.T. Kearney Consulting
01.2004 - 01.2007
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