Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
Volunteer
Drame Dioma Mar

Drame Dioma Mar

Receptionist
Wien

Summary

Dear Recruiters,

I would like to apply for this position , I love to work with customers and understand their individual needs . I have multitasking abilities and I am capable of handling high volumes of enquiries , open-minded , enthusiastic to learn , and love taking on new challenges .

After many years of working directly with people in diverse professional settings and my ability to speak many languages fluently " French, English, Spanish and German " I am seeking to leverage my experience in a customer service position within the field at the branch level . With my experience I have a strong understanding of customer service . I am seeking a career that will allow me to continue working with people in many different ways .

I've attached a CV that is the perfect fit for this position . I feel confident that based on my customer focus and start making a great contribution to your agency on day one .

Sincerely.

Dioma Mar Drame

Overview

10
10
years of professional experience
5
5
Languages

Work History

Passenger Profiling

ISS Ground Services
Wien
2019.05 - 2022.07
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Strengthened communication skills through regular interactions with others.
  • Provided professional services and support in a dynamic work environment.

Passenger Service Assistant

ISS Ground Services
Wien
2019.05 - 2020.09


  • Maintained confidentiality of information regarding clients and company.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.

Interpreter Coordinator

CICES
Dakar
2012.05 - 2014.04
  • Interpreted conversations between foreign language-speaking clients and others.
  • Assisted foreign language-speaking clients with inquiries.

Education

Receptionist -

BFI
Wien , Austria
2001.04 -

TSA ( Transportation Security Administration)

Receptionist
BFI 1060, Wien

German Course B1
VHS 1150, Wien

Receptionist
Euroinnova Madrid, Spain

Flight Attendant
BAI School Of Stewardesses, Madrid , Spain

Institute of Languages
Barcelona, Spain

Bachelor Degree
Dakar , Senegal

Skills

    Data profiling

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Languages

French

Spanish

Catalan

English

German

Software

MC-Office

Protel

Excel

Word

Timeline

Passenger Profiling

ISS Ground Services
2019.05 - 2022.07

Passenger Service Assistant

ISS Ground Services
2019.05 - 2020.09

Interpreter Coordinator

CICES
2012.05 - 2014.04

Receptionist -

BFI
2001.04 -

TSA ( Transportation Security Administration)

Receptionist

German Course B1

Receptionist

Flight Attendant

Institute of Languages

Bachelor Degree
Drame Dioma MarReceptionist