Duygu MIRAGLIA

I developed and implemented strategies to increase customer loyalty by focusing on tailored engagement and relationship-building initiatives. In managing franchisee and indirect accounts, I successfully grew existing accounts while establishing new sales channels, providing personalized assistance to customers in selecting products that fit their needs and preferences. I identified new market opportunities for business expansion and designed a digital contracting framework to streamline the onboarding process for new clients and partners, enhancing efficiency, reducing errors, and automating key touchpoints. Additionally, I created digital workflows to support new/existing clients and ensured all new stakeholders were verified and compliant with legal and operational requirements. Through skilled support to both new and inactive customers, I boosted sales volume and provided hands-on assistance during the KYC/onboarding process for all clients and partners.

Marketing & Business Development Specialist

• Melek Erşah Birlik, Management System Manager IC Air, +90 532 413 67 68, mersah17@gmail.com
• Emanuela Evangelista, Team Manager Sales and Operations, +39 389 472 75 43, emanuela_evangelista@libero.it

Mother tongue, Native speaker, Advanced level, Beginner

• Can handle multiple tasks daily.
• Uses a creative approach to problem solve.
• Dependable person who is great at time management.
• Adept at handling multiple tasks daily competently and at working well under pressure.
• Instills confidence in others and approaches new challenges with an open mind.
• Key strength is communication; building strong relationships with people to deliver the best results.
• Understands the importance of being interactive and enjoys communicating with others for the benefit of the company.
• Motivated to go for a run before work to get healthy.

• Place of Birth: Istanbul
• Date of Birth: 10/08/88
• Driving License: B Class
• Marital Status: Married