Efterpi Papathanasiou

Working for eResearch Technology GmbH (eRT) :

• Creating MJ's, courier, HAWB's, Call off shipments.
• Creating transport documents (e.g. Lithium Batteries, SLI, Invoices etc.) .
• Provide quote number when needed to specific countries in order to proceed.
• Arranging pick-up.
• Update shipment current status.
• Resolved problems, improved operations and provided exceptional service.
• Skilled at working independently and collaboratively in a team environment.
• Focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality and close collaboration with operational + commercial key stakeholders.
• Demonstrated high level of initiative and creativity while tackling difficult tasks.
• Communication directly with institutions, hospitals, doctors , courier companies and provide detailed feedback to eRt in week basis.
• Billing handling through FSL-ACON

Working for Siemens import department :

• Be able to interpret international shipping documentations (Haz Cargo Decl, HAWB, MAWB, shipping instructions, incoterms , invoices , certificates of Origin etc.) .
• Preparing source data for computer entry by compiling and sorting information.
• Obtaining necessary documents in import procedure.
• Trade enquiry.
• Analyzing and optimizing extra costs associated with import operational process.
• Reviews paperwork and documents to ensure shipping, handling and customs fees are billed correctly .
• Paid attention to detail while completing assignments.
• Mediate between principal and customer.
• Delivered services to customer locations within specific timeframes.