Ekata Leo Oni
Salzburg
Summary
Leo Obtained a BSc in Geophysics from Ambrose Alli University - Ekpoma and is currently studying Applied Geoinformatics at the MSc level at the University of Salzburg, Austria. He has worked as a Creative Director in the Tech Industry, Media setup, Educational Services Sector and as a Project Manager in a Contracting Firm.
He is a motivated, adaptable and responsible professional. Leo has a methodical, customer-focused approach to work and a strong drive to see things through to completion.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Support Agent
ITSP Services GMBH
2023.07 - Current
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Web Analytics Developer
Mentor Drive
2018.04 - 2023.07
- Collect, measure and analyze data such as web traffic acquisition and conversion to help understand how visitors are using the website
- Used content creation tools and digital media to design websites.
- Collaborated with project managers and development team to brainstorm new ideas.
- Studied user requirements to gain a strong understanding of project initiatives and deadlines.
- Attended development programs to gain competencies and boost skills set.
Project Manager
Odita Nigeria Limited
2021.04 - 2023.02
- Planned, designed, and scheduled phases for projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
Creative Director
Euphoric Multitech
2017.11 - 2023.02
- Organizational growth and development.
- Designed innovative creative strategies to raise brand awareness and engagement for the organization.
- IT support and management.
- Developed strategic communication and marketing plans.
- Software development training.
- Evaluated and contributed to creative team ideas and translated them into actionable project plans.
- Human resources administration.
Sales Representative
Oni Motors
2012.01 - 2012.06
- Sales of vehicles.
- Developed and implemented sales strategies to increase profits.
- Customer support
- Used customer insights to develop innovative sales strategies to increase sales.
Education
Master of Science - Applied Geoinformatics
University of Salzburg
Salzburg, Austria02.2025
Bachelor of Science - Geophysics
Ambrose Alli University
Ekpoma, Nigeria04.2022
Skills
- Web Developer
- E-Commerce
- Administrative Assistance
- Certified Scrum Master
- Project Management
- Business Strategy
- RIsk Management
- Customer Relationship Management
- Human Resource
- Business Intelligence Developer
- Complaint Resolution
- Data Analyst
Certification
- CSM - Certified Scrum Master
Languages
English
Native language
German
Beginner
A1
Timeline
Customer Support Agent
ITSP Services GMBH
2023.07 - Current
Project Manager
Odita Nigeria Limited
2021.04 - 2023.02
Web Analytics Developer
Mentor Drive
2018.04 - 2023.07
Creative Director
Euphoric Multitech
2017.11 - 2023.02
Sales Representative
Oni Motors
2012.01 - 2012.06
Master of Science - Applied Geoinformatics
University of Salzburg
Bachelor of Science - Geophysics
Ambrose Alli University
- CSM - Certified Scrum Master
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