Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ekata Leo Oni

Salzburg

Summary

Leo Obtained a BSc in Geophysics from Ambrose Alli University - Ekpoma and is currently studying Applied Geoinformatics at the MSc level at the University of Salzburg, Austria. He has worked as a Creative Director in the Tech Industry, Media setup, Educational Services Sector and as a Project Manager in a Contracting Firm.

He is a motivated, adaptable and responsible professional. Leo has a methodical, customer-focused approach to work and a strong drive to see things through to completion.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Support Agent

ITSP Services GMBH
2023.07 - Current
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.

Web Analytics Developer

Mentor Drive
2018.04 - 2023.07
  • Collect, measure and analyze data such as web traffic acquisition and conversion to help understand how visitors are using the website
  • Used content creation tools and digital media to design websites.
  • Collaborated with project managers and development team to brainstorm new ideas.
  • Studied user requirements to gain a strong understanding of project initiatives and deadlines.
  • Attended development programs to gain competencies and boost skills set.

Project Manager

Odita Nigeria Limited
2021.04 - 2023.02
  • Planned, designed, and scheduled phases for projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Provided detailed project status updates to stakeholders and executive management.

Creative Director

Euphoric Multitech
2017.11 - 2023.02
  • Organizational growth and development.
  • Designed innovative creative strategies to raise brand awareness and engagement for the organization.
  • IT support and management.
  • Developed strategic communication and marketing plans.
  • Software development training.
  • Evaluated and contributed to creative team ideas and translated them into actionable project plans.
  • Human resources administration.

Sales Representative

Oni Motors
2012.01 - 2012.06
  • Sales of vehicles.
  • Developed and implemented sales strategies to increase profits.
  • Customer support
  • Used customer insights to develop innovative sales strategies to increase sales.

Education

Master of Science - Applied Geoinformatics

University of Salzburg
Salzburg, Austria
02.2025

Bachelor of Science - Geophysics

Ambrose Alli University
Ekpoma, Nigeria
04.2022

Skills

  • Web Developer
  • E-Commerce
  • Administrative Assistance
  • Certified Scrum Master
  • Project Management
  • Business Strategy
  • RIsk Management
  • Customer Relationship Management
  • Human Resource
  • Business Intelligence Developer
  • Complaint Resolution
  • Data Analyst

Certification

  • CSM - Certified Scrum Master

Timeline

Customer Support Agent

ITSP Services GMBH
2023.07 - Current

Project Manager

Odita Nigeria Limited
2021.04 - 2023.02

Web Analytics Developer

Mentor Drive
2018.04 - 2023.07

Creative Director

Euphoric Multitech
2017.11 - 2023.02

Sales Representative

Oni Motors
2012.01 - 2012.06

Master of Science - Applied Geoinformatics

University of Salzburg

Bachelor of Science - Geophysics

Ambrose Alli University
  • CSM - Certified Scrum Master
Ekata Leo Oni