Elona Taka
Scrum Master
Wien
Summary
Experienced Senior Information Technology Specialist with over a decade of expertise in diverse fields, including a prominent tenure in the banking sector. Proficient in roles ranging from Scrum Master to Demand Manager and IT Governance, I have consistently delivered successful outcomes by fostering collaboration within cross-functional teams. Notable achievements include improving product and KPI by 20% within a mere 3 months, demonstrating a strong commitment to enhancing organizational performance. The approach involves implementing industry standards and best practices such as SCRUM, KANBAN and ITIL, tailored to suit the unique dynamics of each environment.
Overview
18
18
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Scrum Master
Cargo-partner
05.2022 - Current
- Coached 4 distributed teams(AT,SK,RS, RO, GE) working in Scrum and Kanban in Core Middleware Platform tribe.
- Responsible for cooperation between IT product owners, development team and organization with focus on process optimization, mentoring of agile processes to ensure continuous improvement and service delivery.
- Ensure proper use of collaborative processes and remove impediments and clear blocking issues
- Assess progress and provide status reporting to stakeholders
- Support Product Owner in finding techniques for effective product backlog management
- Act as release train engineer to facilitate program level (i.e Sales Force implementation) for processes and execution, coaching and coordinating different team, managing risks and escalating impediments in Scaled Agile Framework (SAFe)
- Resolved conflicts and facilitated open communication among team members, promoting healthy work environment.
Scrum Master /Senior IT Demand Manager
Raiffeisen Bank Albania
01.2017 - 02.2022
- Cross team coordination to ensure exchange of information on all aspects of digital transformation; Scrum Master of three teams at same time.
- Resolved conflicts and facilitated open communication among team members, promoting healthy work environment.
- Identify customer needs, make prioritization, analyze, manage requirements, prepare testing scenarios, follow up testing activity, ensuring that releases are deployed successfully
- Develop project plans and ensure project team and resources to meet timelines and deliverables.
- Focus on quality attributes, risk mitigation, internal and external stakeholder management, functional and non-functional requirements management
- Mentorship and Coach for new team members and interns
- Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
Senior IT Governance
Raiffeisen Bank Albania
01.2013 - 01.2017
- Quality assurance implementing good practice in ITIL approach, ensuring that projects management standards for approximate 30 running projects in IT Operations
- Maintained IT project portfolio and interdependencies, making impact analysis during prioritization process
- Responsible for IT resource management and IT capacity management ensuring that adequate capacity is available to meet agreed needs of business, supporting IT Managers with relevant data for planning and budgeting purposes.
IT Quality Assurance & Account Management
Raiffeisen Bank Albania
01.2011 - 01.2013
- Portfolio keeper, Change management and Resource management of 72 IT team members
- Managing 40 projects and works interdependencies at portfolio level
- Owns accurate up to date information on status, risks and possible delays
- Delivers detailed reports periodically to all stakeholders.
Head of IT Department/ IT Specialist
Ministry of Foreign Affairs
01.2006 - 01.2011
- Network and web page administrator for 130 users
- Lead IT department team of 3 IT experts
- Responsible for network cyber security
- Trained from JICA in Okinawa, Japan for e-Government implementation
- Albanian representative in community of experts on technology and information (CETI) in Council of Europe, Strasbourg, France
- Pioneer of Albanian Hub for Internet Governance Forum.
Education
Master of Science - Business Administration
Canadian University of Technology
04.2001 -
Master of Science in Informatics -
University of Tirana
07.2005
Skills
Agile Methodologyundefined
Awards
- IT Award 2023 Most Valuable Team
- Best Project of the year- Agile Automated Lending (2021)
- Best Project of the year- Digital Banking (2019)
- Best Project of the year- Debt Manager on Cloud (2019)
- Innovation ambassador in the local company, also part Innovation Community in Raiffeisen Bank International
Certification
Professional Scrum Master™ I (PSM I)
Timeline
Scrum Master
Cargo-partner
05.2022 - Current
Scrum Master /Senior IT Demand Manager
Raiffeisen Bank Albania
01.2017 - 02.2022
Senior IT Governance
Raiffeisen Bank Albania
01.2013 - 01.2017
IT Quality Assurance & Account Management
Raiffeisen Bank Albania
01.2011 - 01.2013
Head of IT Department/ IT Specialist
Ministry of Foreign Affairs
01.2006 - 01.2011
Master of Science - Business Administration
Canadian University of Technology
04.2001 -
Master of Science in Informatics -
University of Tirana
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