Emrah Engin

As the Head of Aftersales Operations for SI EA AIS Switchgear Factory, I lead a team of site supervisors and electrical engineers, overseeing aftersales strategies across 25 countries. My responsibilities include:
• Managing the entire after-delivery process, including NCR handling, on-site support for installation and commissioning, technical training for customers, and supporting tendering, project management, and sales teams.
• Collaborating with the global GCC Head in Germany to implement Quality Management and Global Customer Care strategies in aftersales operations.
• Ensuring high customer satisfaction through warranty-period support, satisfaction surveys, and comprehensive training programs.
• Building and maintaining strong networks with stakeholders, including internal departments (engineering and R&D) and external customers, to manage non-conformities and drive continuous improvement.
• Reporting directly to the global GCC Head on performance tracking, quality assurance, and feedback to improve products and processes.
• Enhancing efficiency and capacity of the GCC team while prioritizing health and safety, ensuring optimal workload distribution.
• Strengthening client relationships by addressing concerns promptly and maintaining clear communication between the factory and customers.
• Delivering training on installation, operation, and maintenance of switchgear products.
• Conducting on-site visits to resolve customer issues and ensure smooth installation and commissioning of medium- and low-voltage switchgear.
• Introducing streamlined processes to optimize resource utilization, achieving significant cost savings without compromising service quality.

• Company Overview: Siemens Gebze Factory, which produces Air Insulated Medium Voltage Switchgears, Low Voltage Switchboards, and other components for the Air Insulated Switchgear Market
• Responsible for Global Customer Care operations of Siemens Gebze MV/LV Switchgear Factory
• Manage under warranty topics of Air Insulated Switchgears produced at Siemens Gebze Factory
• Work closely with Regional/Country Case Managers to find solutions for customer problems
• Coordinate different stakeholders and subject matter experts at Factory Operation Teams towards fast resolutions of customer problems
• Open tickets referring to customer feedback regarding problems and technical questions in Switchgear Rooms and meet them with relevant colleagues to provide needed solutions in the right way
• Manage ticket status until closure
• Organize the processes for delivering spare parts, manufacturing critical parts, and ordering stock out products to shipment processes of these parts as per customer requirements
• Organize site visits as per customer requirements and provide materials if needed
• Organize task assignment of site supervisors
• Actively use a tool to record and follow up customer notifications
• The tool is called MTool and it records customer notifications, necessary corrective actions related to NCRs, the required material information, technical description, etc
• Siemens Gebze Factory, which produces Air Insulated Medium Voltage Switchgears, Low Voltage Switchboards, and other components for the Air Insulated Switchgear Market

• Company Overview: Products; Automotive SL Lamps, automotive headlamps, automotive fog lamps, pcb cards and other automotive components
• Clients; Tesla, Ford, Audi, VW, Hyundai, Renault, Aston Martin etc
• Responsible for quality control operations regarding my own processes, which include the vibration welding process, assembly process, and final control
• Work with different OEMs to ensure that serial production fits their quality requirements
• Conduct continuous improvement studies
• Lead and guide the process quality team
• Prepare weekly and monthly quality reports for quality improvement activities
• Conduct internal audits
• Develop and execute a quality system and design methods to improve or enhance the process
• Conduct quality assessments for the process and monitor all activities for measuring processes
• Manage and validate products and establish corrective actions for any non-conformance that comes from customers
• Products; Automotive SL Lamps, automotive headlamps, automotive fog lamps, pcb cards and other automotive components
• Clients; Tesla, Ford, Audi, VW, Hyundai, Renault, Aston Martin etc

• Company Overview: Products; Automotive headlamps, rear lamps and PCB Cards
• Clients; Toyota, Ford
• Ensure that the workflow of processes fits customer quality requirements
• Participate in Kaizen studies
• Guide and lead the process quality team
• Report non-conformities and follow up on the required actions related to them
• Publish weekly quality reports and organize meetings to determine and plan quality improvement actions
• Provide support to hardware and software designs and resolve all manufacturing issues, ensuring process improvement
• Design a statistical sampling process, review finished products, and perform audits on the same
• Products; Automotive headlamps, rear lamps and PCB Cards
• Clients; Toyota, Ford

• Company Overview: Products; Gas Insulated Switchgears(17,5kV-24kV-36kV), switching equipments, components
• Responsible Quality Control Operations for Alfanar JV Turkey manufacturer MV/LV Gas Insulated Switchgear&Switching equipment products
• Manage corrective and preventive actions for coming NCRs from customers
• Prepare 8D reports to customers
• Take part in improving incoming material quality control stages and ensure the implementation of quality control operations in accordance with the control plan
• Use SAP (SAP QM & MM)
• Be responsible for implementing product routine tests as per IEC standards for products such as 17.5kV, 24kV, 36kV Gas Insulated Switchgears and components
• Lead the QC team by monitoring relevant KPIs and process-related statistics
• Create process control forms in accordance with each product for continuous improvement studies
• Work hand in hand with related department colleagues by performing meetings to find solid solutions for quality issues
• Provide technical clarification for customers' questions during FAT
• Train staff, technicians, and professionals on the aspect of quality control activities
• Products; Gas Insulated Switchgears(17,5kV-24kV-36kV), switching equipments, components

• Company Overview: Product; truck tires
• Following-up project actions e.g
• Reporting project progress, monitoring progress
• To maintain records, traceable files and arrange archiving on closure of the project as appropriate
• Administer of subcontractor to provide maintenance and repairing all the plant auxiliary units
• Making of improvement on factory scada monitoring system for realizing and sustaining factory energy efficiency goals
• (w/Allen Bradley communication protocols)-worked on commissioning of HVAC projects
• Commitment to a high level of EHS performances at the workplace and in the local environment
• To support actively capex projects
• Collaboration with the other department colleagues for engaging requested projects to factory (feasibility works) and commissioning of the projects with external firms
• Communicate effectively with other functional areas, plant operation teams, vendors and contractors
• To train staff, machine operators once new process integrated to work line
• Product; truck tires