Erminio Fancel

Extensive experience planning multiple PL's (PL52,PL12,15,18) being exposed to multiple complex supply chains, data streams and systems. Played a major part in the success story for the PL12 move to Villach.

• Willingness and confidence to take the lead in complex scenarios, driving efficient and direct communication to meet revenue targets, avoid escalations and emphasizing on cost and time savings where possible.
• PL12's design developed over the past years allowed me to work more closely with marketing than most other planners. The unique portfolio requires a very closely knitted community to work and this greatly accelerated my knowledge of how a successful PL should be managed.
• Project management; successfully co-finished several major projects, partly as the former allocation key user and inventory responsible for the department. Currently driving the Die Bank expiry design that will hugely improve inventory management
• Driving change and efficiency through the many departments and people. Well established within the community and in favor of strong collaborations. Have the knowhow and experience making cross-department collaboration successful.

• Achievements
• Managing 25 Area Managers and 4 physical Operation Hubs in Singapore.
• Ensuring communication and processes are scalable, efficient and effective in a constant growing order base and rider fleet
• Present and execute improved and new operational processes with local and international (Berlin, APAC) teams
• Making sure forecasted rider demand is 100% scheduled and adjusted where necessary
• Conducting weekly meetings with Area Managers and experienced riders together field feedback and introduce / chance SOP's to improve operations
• Analyzing rider and order data, finding choke points and optimize forecast and processes where possible
• Organizing Foodpanda rider events for 1500-2000 delivery riders.
• Monitoring rider compliance and take actions in case of non-compliance.
• Foodpanda recently (October 2017) re-branded from Orange to Pink rider gear,planned and managed the complete rider re-branding event with over 1500riders re-branded within 24 hours with no negative effects on daily operations
• Successfully managed the project surrounding the integration of Singapore's leading bank (DBS) within Foodpanda's rider application software
• Allowing riders to instantly process their cash on delivery amounts to Foodpanda
• Increase scheduling forecasted rider demand from 70% fill rates to a solid 99%

• Managing five Goods Partner Managers, developed their KPIs, managing theiroutcomes and performance
• Analyzing market trends, recommend, present, trail and implement solutions.
• Working closely with logistics and goods partners, creating greater efficiencyand reducing costs
• Increasing visibility within the goods supply chain, improve data streams andcreate reports for higher management & CEOs
• Managing and forecasting warehousing SKUs.
• Innovation Management
• Managing small to medium sizedteams
• Quick Learner
• Self-motivating and able to takeinitiative
• Process Improvement

• Importing, planning and coordinating container shipments from Asia
• Adopted and designed the floor plan of a 3PL warehouse in Johannesburg forfulfillment and storage
• Developed a Groupon Returns & Tracking Portal where customers can tracktheir orders and log their returns
• Designed a transport management system with several logistics carriersintegrated within the warehouse and negotiated their costs
• Implemented a SMS integration for customers to track their parcels via theirmobile devices
• Managed the development and integration of a 4PL dispatch solution with fullvisibility for non-warehousing partners
• Reduced the cost per unit going through the supply chain by 40% year overyear
• Lowered delivery times from an average of fourteen working days to a solid six
• Decreased the contacts per units sold from 30% to 11% and refunds down to4% from 9% year over year
• Help analyzing and redesigning the complete supply chain and logistic solutionsfor Groupon South Africa

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
• Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.