Esra Salo Çınar

• Develop and implement targeted sales strategies to expand market share and drive vol/rev growth in Marmara, Black Sea, and Central Anatolia regions.
• Identify and prioritize high-value BCO clients, providing tailored logistics solutions that align with their unique supply chain needs.
• Lead and mentor a team of 6 outside sales representatives, providing guidance, training, and performance evaluations to achieve individual and team sales targets.
• Foster a collaborative environment focused on delivering value and excellence to BCO clients with cross functional stakeholden management.
• Monitor and report on key performance metrics, such as sales volume, revenue growth, and account retention, ensuring alignment with organizational goals.
• Utilize CRM (Salesforce) and analytics tools to track pipeline activities, forecast sales trends, and drive data-driven decision-making.

• Manage and mentor a team of 12 Inside Sales Representatives, setting performance goals, conducting regular evaluations, and providing training to enhance skills and productivity.
• Focus on team effectiveness by implementing best practices, promoting a results-driven culture, and fostering professional growth among team members.
• Develop and execute strategies to drive volume growth within the forwarder segment, ensuring alignment with CMA CGM's overall sales and revenue targets.

CFS Area Budget & Revenue Management

• Develop and manage the budget for the Container Freight Station (CFS) area, ensuring alignment with the terminal's financial targets and growth objectives.
• Drive revenue growth by identifying and capitalizing on new business opportunities within the CFS area.

Business Development & Sales Strategy

• Lead initiatives to identify new market opportunities, create service offerings, and implement strategies that support DP World Yarımca's port-centric logistics projects.
• Collaborate with internal teams and external stakeholders to design and promote tailored logistics solutions that enhance client satisfaction and improve operational efficiency.

Key Client Account Management

• Serve as the primary point of contact for key terminal clients, fostering strong, long-term partnerships and ensuring exceptional service delivery.
• Conduct regular performance reviews and business meetings to address client needs, service improvements, and potential new revenue streams.
  

Team Leadership and guide one sales representative, providing direction on sales activities, setting performance targets, and offering mentorship to achieve commercial goals.

• Build and maintain strong relationships with International Freight Forwarder clients, acting as a primary point of contact to support their shipping needs and drive client satisfaction.
• Conduct regular client reviews to discuss service performance, identify new business opportunities, and address client-specific needs.
• Monitor industry trends, competitor activities, and customer feedback and collaborate Trade Managers at HO
• Consistently achieved or exceeded sales targets within the IFF segment by strengthening client relationships and delivering high-value solutions.

• Identify and engage with bulk shipping clients, understanding their logistics requirements, pain points, and areas where containerized solutions may offer value.
• Educate clients on the advantages of container shipping, including cost-efficiency, flexibility, reduced handling time, and improved cargo security.
• Deal with global traders mainly in agriculture and mineral industries.

• Manage and maintain relationships with a portfolio of clients, serving as their primary contact to address inquiries, resolve issues, and provide support.

• Maintain detailed records of client interactions, sales activities, and pipeline management within CRM tools.
• Collaborate with internal teams, including operations and customer service, to ensure seamless service delivery and address client needs effectively.