Eva Budai

· Forecast activities for assigned markets within Eastern Europe

· Statistical forecast management in APO

· Master Data management

· KPIs at country level: sales forecast accuracy, Bias

· Collaborate with Commercial, Marketing, Finance teams and external partners

· Leading S&OP calls with external partners

• People management and support 11 customer service executives
• Hiring, new joiner onboarding and training
• Relationship management with key customers (Europe - Israel– Middle East- CCC) and cross-functional stakeholders
• WOW process creation, improvement, redesign, training material creation
• Supply process improvement and building new processes
• Being in strong cooperation with Logistics team: change incoterms, solve delivery issues, calculate container forecast, transportation lead time review, secure premium deliveries and review
• Project coordination
• Service KPI reporting and analysis
• Sales reporting to Finance

• Relationship management with key customers (Europe – Russia – Middle East) and cross-functional stakeholders
• Coordinate, support and training junior colleagues
• Service KPI reporting and analysis
• Process creation, improvement
• Order management in SAP, listing and pricing, forecasting, documentation, claim management, support sales team, system testing, tracking deliveries
• Being first escalation point for cluster related issues

• Support junior team members
• Relationship management with stakeholders and key customers within Europe
• Order management in SAP, documentation, claim management, support sales and planning team, tracking deliveries
• Reporting

• Organizing parcel pick-up and transportation for major customer (Huawei)
• Delivery management, track and trace, documentation, claim management, support sales team and warehouse
• Sales & delivery reporting
• Invoice creation
• Coordinating trainees' work

• Claim management
• Support sales team
• KPI and sales reporting in ABAS – ERP system
• Relationship management with key customers (domestic and Eastern Europe) and cross-functional stakeholders
• Organize education for customers, events and business trips
• create and handle price offers and pricelists
• Assisting the Director's work