Evgeniia Kuchalikova

• Created 18-month forecasts for 11 countries, enhancing strategic planning accuracy.
• Led meetings with distributors to align on market demand and timelines.
• Analysed market trends and seasonal trends in product demand, adjusted forecasts accordingly to avoid stockouts or overstocks.
• Developed efficient demand plan using historical sales data.
• Maximised business performance, setting clear expectations and KPIs linked to business strategy and targets
• Handled large volumes of data to summarise key points and trends.
• Oversaw planning and introduction of new launches, ensuring timely creation of new products in forecasting and demand tool.
• Executed risk assessment plans for potential supply chain disruptions.
• Optimised inventory levels through proficient management of safety stocks and lead times.
• Collaborated closely with sales and marketing teams for aligned business strategies.
• Conducted regular forecast reviews for better demand planning.
• Presented forecast data to senior management, influenced strategic decision-making.
• Created comprehensive reports on forecast accuracy and deviations to facilitate informed decision-making.
• Coordinated with production and logistics departments for smooth operations flow.
• Worked on continuous improvement initiatives in the planning process, enhanced overall efficiency.

Continue carried out day-to-day duties of previous role accurately and efficiently, plus:

• Evaluated performance metrics regularly, identifying areas needing improvement or attention promptly.
• Enhanced team knowledge for better productivity through regular training sessions on SAP modules.
• Delivered comprehensive support to users through effective troubleshooting and resolution techniques of SAP issues.
• Minimized repeat incidents by correctly identifying changes to systems and processes.
• Produced and updated technical manuals and training material to improve user accessibility.

Biggest technology project in P&G

• Successful implementation, smooth transition to SAP HANA for CE cluster on time.
• SRU testing was done with 0 defect and 0 negative impact.
• Ensured smooth data migration by meticulously planning and executing necessary steps within the SAP environment.
• Led system upgrades to ensure seamless operations of the company's SAP infrastructure.
• Delivered comprehensive training sessions to staff on new systems, enhanced user competence.
• Provided ongoing support, ensured uninterrupted service availability.
• Performed root cause analysis on recurring problems; developed long-term solutions.
• Improved quality of service by maintaining up-to-date knowledge on emerging industry trends and SAP technologies.
• Produced and updated technical manuals and training material to improve user accessibility.

• Ensuring proper orders acquisition control.
• Contribute in reaching CSO KPI's targets.
• Work with SAP system.
• Increased client satisfaction with efficient problem-solving skills.
• Devised strategies for dealing with complex customer complaints, heightening overall service quality, claims investigation and resolution coordination.
• Coordinated with sales and logistics teams for streamlined operations.
• Compiled records for audits to facilitate smooth and complete reviews.
• Evaluated performance metrics regularly, identifying areas needing improvement or attention promptly.

• Test case creation, test execution, retesting.
• Discover bugs and report in Panaya platform.
• Work with cross-functional teams.
• Delivered accurate test results by meticulous data analysis.
• Collaborated closely with developers to identify and resolve issues swiftly.
• Enhanced product performance with thorough regression testing.
• Identified potential risks during early project stages, enabling proactive mitigation strategies.
• Analysed technical requirements to assess risks and identify key functionalities.
• Communicated complex errors and issues clearly to technical and non-technical colleagues.

• Order processing management
• Customer order plausibility analysis
• Planning / Booking / Transportation orders
• Coordination/follow up of shipment
• Customs processing (export)
• Documentation/administration/filing/invoicing
• Feedback to customer (internal and external reporting of shipments to customer) by various means
• Operational troubleshooting
• Non-conformance reporting in accordance with KPI’s.
• Cooperation with approved subcontractors in accordance with agreed rates
• End to end processing
• Punctual and flawless order handling and documentation
• Work with SAP system