Fatima Jamal Diab
Summary
To have challenging position in order to achieve goals that will help in accomplishing company objectives along with my personal objective. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Interim Customer Service Specialist
VHM
2020.12 - 2021.03
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Science teacher
Al Bayan Modern School
2017.11 - 2018.09
- Grade 4, 6, 7
- Motivated and stimulated students, encouraging learning through experience
- Provided care and support, and a secure environment in which to learn
- Observed, assessed and recorded student's progress, and shared knowledge with both teachers and parents as required
Market research
2014.01 - 2015.04
- Meeting and liaising with clients to conduct interview
- Formulating a plan or proposal and presenting it to senior management
- Briefing interviewers and researchers
- Conducted end-to-end market research processes through primary and secondary research methods
- Collated information to interpret data for clients
Medical Rep
Hikma Pharmaceutical
2013.10 - 2014.12
- Improved working relationships with KOLs in important hospitals while ensuring all the products demanded by them were timely provided
- Exceeded assigned business development targets by participating in industry events, networking, and converting leads into sales
- Established new accounts by planning and organizing work schedule, attending customer calls, and presenting company products at trade events.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians
- Conducted research to stay up-to-date with industry trends, prices and market competition
- Conducted routine product demonstrations to verify proper utilization and improve patient outcomes
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding
- Monitored weekly sales to write reports for senior leadership and streamline operational processes
- Contacted customers and prospects to generate new business to achieve company growth goals
Substitute teacher
Modern American school Jeddah
2012.02 - 2013.03
Medical representative
Leo Pharmaceuticals
2009.08 - 2011.07
- Critical Care team
- Worked on the products (INNOHEP & One Alpha) , in the private sector market in Jordan
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches
- Conducted research to stay up-to-date with industry trends, prices and market competition
- Recognized trends within territory and industry to create proactive plans
Education
Bachelor of Pharmacy - Pharmacy
University of Petra
Amman2009
Skills
- Ability to Work Independent
- Administrative and Office Support
- Good Communication Skills
- Telephone Etiquette
- Problem Resolution
- Calm and Professional Under Pressure
- Trained in Salesforce
- Benefits Explanations
- Accurate Recordkeeping
- Collaborative Environments
- Understanding Customer Needs
- Patient Reimbursements
Languages
Arabic
Native language
English
Advanced
C1
Certification
·Introduction to the science of Cancer
· Introduction to psychology
· Presentation skills 2014.
· Emotional Intelligence 2011
Timeline
Interim Customer Service Specialist
VHM
2020.12 - 2021.03
Science teacher
Al Bayan Modern School
2017.11 - 2018.09
Market research
2014.01 - 2015.04
Medical Rep
Hikma Pharmaceutical
2013.10 - 2014.12
Substitute teacher
Modern American school Jeddah
2012.02 - 2013.03
Medical representative
Leo Pharmaceuticals
2009.08 - 2011.07
Bachelor of Pharmacy - Pharmacy
University of Petra
·Introduction to the science of Cancer
· Introduction to psychology
· Presentation skills 2014.
· Emotional Intelligence 2011
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