Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Fatima Jamal Diab

Fatima Jamal Diab

Summary

To have challenging position in order to achieve goals that will help in accomplishing company objectives along with my personal objective. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Interim Customer Service Specialist

VHM
2020.12 - 2021.03
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
    • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Science teacher

Al Bayan Modern School
2017.11 - 2018.09
  • Grade 4, 6, 7
  • Motivated and stimulated students, encouraging learning through experience
  • Provided care and support, and a secure environment in which to learn
  • Observed, assessed and recorded student's progress, and shared knowledge with both teachers and parents as required

Market research

2014.01 - 2015.04
  • Meeting and liaising with clients to conduct interview
  • Formulating a plan or proposal and presenting it to senior management
  • Briefing interviewers and researchers
  • Conducted end-to-end market research processes through primary and secondary research methods
  • Collated information to interpret data for clients

Medical Rep

Hikma Pharmaceutical
2013.10 - 2014.12
  • Improved working relationships with KOLs in important hospitals while ensuring all the products demanded by them were timely provided
  • Exceeded assigned business development targets by participating in industry events, networking, and converting leads into sales
  • Established new accounts by planning and organizing work schedule, attending customer calls, and presenting company products at trade events.
  • Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians
  • Conducted research to stay up-to-date with industry trends, prices and market competition
  • Conducted routine product demonstrations to verify proper utilization and improve patient outcomes
  • Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes
  • Contacted customers and prospects to generate new business to achieve company growth goals

Substitute teacher

Modern American school Jeddah
2012.02 - 2013.03

Medical representative

Leo Pharmaceuticals
2009.08 - 2011.07
  • Critical Care team
  • Worked on the products (INNOHEP & One Alpha) , in the private sector market in Jordan
  • Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians
  • Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches
  • Conducted research to stay up-to-date with industry trends, prices and market competition
  • Recognized trends within territory and industry to create proactive plans

Education

Bachelor of Pharmacy - Pharmacy

University of Petra
Amman
2009

Skills

  • Ability to Work Independent
  • Administrative and Office Support
  • Good Communication Skills
  • Telephone Etiquette
  • Problem Resolution
  • Calm and Professional Under Pressure
  • Trained in Salesforce
  • Benefits Explanations
  • Accurate Recordkeeping
  • Collaborative Environments
  • Understanding Customer Needs
  • Patient Reimbursements

Certification

·Introduction to the science of Cancer

· Introduction to psychology

· Presentation skills 2014.

· Emotional Intelligence 2011

Timeline

Interim Customer Service Specialist

VHM
2020.12 - 2021.03

Science teacher

Al Bayan Modern School
2017.11 - 2018.09

Market research

2014.01 - 2015.04

Medical Rep

Hikma Pharmaceutical
2013.10 - 2014.12

Substitute teacher

Modern American school Jeddah
2012.02 - 2013.03

Medical representative

Leo Pharmaceuticals
2009.08 - 2011.07

Bachelor of Pharmacy - Pharmacy

University of Petra

·Introduction to the science of Cancer

· Introduction to psychology

· Presentation skills 2014.

· Emotional Intelligence 2011

Fatima Jamal Diab