Filip Nikolic
Front Desk Specialist / Digital Marketing
Summary
Focused experienced in overseeing social media marketing for growing organizations. Accomplished in improving lead prospecting, customer acquisition and brand awareness. Offers top skills in planning and project management.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Front Desk Specialist
NCR
Belgrade
02.2022 - Current
Providing Technical support and also Software support for American Fast-food restaurants like Burger King, Popeyes, Tim Hortons(Canada)
Communicating with people on the phone and resolving IT related Issues.
Engaging Specific Vendors like SICOM, rPOS, NCR Aloha.
Solving problems with dev cTg team (Jira)
Creating Tickets, following up on the same ones.
Connecting remotely on their PC and checking out what is going on with some specific issues.
Fixing Mobile app parameters, experienced with Logs in DataDog.
Checking up on Primary connection and Secondary connection on MERAKI, while being on the call with Restaurant and Firewall Providers(Netsurion, Comcast) .
Constant emailing in outlook to further assist customers.
Education
High School Diploma -
TTPS Despot Djuradj
Smederevo 05.2001 -
Skills
Reporting capabilities
undefinedEditing, Creating YouTube Content, focusing on goals i want to achive.
This is my passion, being completely free to take actions regarding my life and actually do something i would be proud of.
Creating Content in OBS and after that Editing it in Premiere Pro and creating Thumbnails in Photoshop and applying ads on those same videos via Google Ads.
Targeting Specific people who would actually wanna see my stuff.
Watching the Analytics and how's the campaign doing, does it needs retargeting, what could be improved even more.
I was doing that out of pure passion, i need also to upgrade my knowledge, this is mostly done by unexperienced person, but everything can change pretty fast.
Timeline
Front Desk Specialist
NCR
02.2022 - Current
High School Diploma -
TTPS Despot Djuradj
05.2001 -
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