Foteini Liara
Athens
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Customer Support Specialist
Sinnwell
2021.10 - 2024.01
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Resolved concerns with products or services to help with retention and drive sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times.
- Configured hardware, devices, and software to set up work stations for employees.
- Tested new software and hardware prior to deployment.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Diagnosed and troubleshot hardware, software and network issues.
Customer Support Specialist
24/7/Intouch
2019.08 - 2021.10
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Resolved concerns with products or services to help with retention and drive sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times.
- Configured hardware, devices, and software to set up work stations for employees.
- Tested new software and hardware prior to deployment.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Diagnosed and troubleshot hardware, software and network issues.
Customer Support Specialist
ADAC
2017.05 - 2018.11
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Resolved concerns with products or services to help with retention and drive sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times.
- Configured hardware, devices, and software to set up work stations for employees.
- Tested new software and hardware prior to deployment.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Diagnosed and troubleshot hardware, software and network issues.
German Tutor / Adult Trainer
Private Institutes
2004.01 - 2017.01
- Eurognosi
- SoEasy
- Daniilidou Christidou
- German and Engish Teacher for children and adults
- All language levels, intensive classes as well
- Thessaloniki, Athens
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Illustrated effective leadership and resolved student conflicts to uphold discipline in classroom.
- Modified lessons to accommodate diverse learners, using strategies such as peer-assisted learning and small group work.
- Created PowerPoint presentations to give students interactive exercises to prepare for tests and quizzes.
- Tutored and assisted children individually or in small groups to help master assignments and reinforce learning concepts.
- Maintained communication with parents through conferences and phone calls.
- Completed progress reports with individualized notes regarding students' strengths and areas of improvement.
- Designed and implemented classroom management techniques and disciplinary procedures to maintain safety and promote learning in classroom.
- Organized and led activities to promote physical, mental and social development.
- Developed course curriculum, lesson plans and supplemental materials to support student success.
- Designed and administered assessments to evaluate student progress and comprehension.
- Utilized various teaching methods, including technology and other interactive activities to enhance learning experience.
- Collaborated with other faculty to plan and coordinate activities and events.
- Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.
- Immersed students in unfamiliar cultures by devising hands-on activities.
- Identified children's individual and collective learning needs and delivered instruction designed to capture students' interest and maximize individual learning.
Translator
Freelancer
2008.01 - Current
- English, German, Greek Translations.
- Listened to recordings and translated confidential information.
- Translated documents for research departments, supporting data collection and reporting.
- Translated documents from Greek to German and English.
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Replicated flow, style, and overall meaning of original texts.
- Used translation software to verify complex terms and expedite communication process.
- Supported operations by translating key departmental documents and internal communications.
- Worked with other translators to facilitate real time conversations.
- Interpreted conversations between foreign language-speaking clients and others.
VOLUNTEER
ILIOUPOLIS ANIMAL WELFARE
2010.01 - 2018.05
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Provided administrative support to department leads to help organize events and fundraisers.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Guided troubled individuals to tools and resources necessary for healing.
- Provided IT support by setting up and maintaining computers and other necessary technology.
- Coordinated and managed volunteer activities for community service projects.
- Led group discussions and activities to meet different community needs.
- Educated young people about strategies for driving discussions and promoting social changes.
- Facilitated community outreach to expand participation and support.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Kept case files updated, accurate and aligned with requirements.
Education
Master of Arts - Education
University of Augsburg
Augsburg, Germany01.2003
Skills
- LANGUAGE SKILLS
- Mother tongue: GREEK
- UNDERSTANDING SPEAKING WRITING
- Listening Reading Spoken production Spoken interaction
- GERMAN C2 C2 C2 C2 C2
- ENGLISH C2 C2 C2 C2 C2
- Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
- Computer Skills
- Microsoft Office
- Internet
- Social Media
- Zoom
- Google Classroom
- Skype
- Microsoft Word
- Staff Training
- Solution Development
- Report Transcription
- Online Chat
- Active Listening
- Report Preparation
- Microsoft PowerPoint
- Microsoft Excel
- Critical Thinking
- Organizational Skills
- Managing Multiple Tasks
- Training Material Development
- Personnel Training
Timeline
Customer Support Specialist
Sinnwell
2021.10 - 2024.01
Customer Support Specialist
24/7/Intouch
2019.08 - 2021.10
Customer Support Specialist
ADAC
2017.05 - 2018.11
VOLUNTEER
ILIOUPOLIS ANIMAL WELFARE
2010.01 - 2018.05
Translator
Freelancer
2008.01 - Current
German Tutor / Adult Trainer
Private Institutes
2004.01 - 2017.01
Master of Arts - Education
University of Augsburg
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