Gayatri Degenfelder
Sankt Marienkirchen ,Upper Austria
Summary
Enthusiastic individual dedicated to providing guidance and support to job seekers and employers. Resourceful with job assessments and career development tools. Willing to go extra mile to provide assistance. Experienced recruitment professional with background in customer service, workflow management and contract negotiation. Hardworking, knowledgeable and friendly communicator. Skilled at coaching candidates through interview processes to secure desired roles.
Overview
19
19
years of professional experience
13
13
years of post-secondary education
Work History
Public Employment Service Consultant
Govt. of Upper Austria - Itworks Personalservice
Grieskirchen , Upper Austria
2021.04 - Current
- Developed client CVs to best represent strengths and experience.
- Coached clients on interview preparation and techniques.
- Sourced exclusive opportunities through collaboration with employers.
- Helped clients sustain employment positions through personalised mentoring.
- Nurtured productive relationships with employers to build new client opportunities.
- Scheduled meetings to discuss announcements and updates.
- Registered staff information on database to maintain accurate records.
- Formulated employee satisfaction surveys to gather feedback.
- Met with employers to identify requests and needs for job openings.
Passenger Services Agent
Austrian Airlines
Vienna International Airport , Lower Austria
2019.11 - 2020.06
- Led timely check-in procedures to facilitate departures in line with schedule.
- Monitored security and maintained operational protocols.
- Responded calmly to help distressed, confused or lost passengers.
- Instructed passengers on safety and emergency procedures and answered passenger enquiries.
- Stayed updated on changes to travel regulations and required documentation.
- Communicated changes to passengers promptly, providing additional information to help manage travel anxiety.
- Escorted passengers with mobility issues to and from transport.
Sales Assistant
Society Lifestyle
Bad Füssing , Bavaria
2019.03 - 2019.08
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained exceptional product knowledge, presenting item benefits and care advice to boost sales.
- Created personal styling wardrobes based on bespoke client specifications.
Refugee Social Worker
Volkshilfe GmbH
Grieskirchen , Upper Austria
2016.10 - 2017.11
- Evaluated and addressed individual client needs and concerns through targeted assessments.
- Responded calmly to manage crises and emergency situations.
- Provided tailored support to help client increase their independence and quality of life.
- Evaluated and addressed individual client needs and concerns through targeted assessments.
- Adapted communication styles to build two-way communication with clients.
- Maintained accurate, up-to-date and confidential files in line with reporting standards.
- Recommended best course of action to help people struggling with integration and migration issues.
Senior Cabin Crew Member
Qatar Airways
Doha , Qatar
2007.06 - 2013.10
- Followed company regulations and rules promoting safe environment for both travellers and employees.
- Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
- Administered first aid on passengers experiencing medical emergencies,
- Served food and beverages to passengers, consistently complying with airline health and safety standards.
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
- Maintained calmness and composure during emergency situations.
Senior Customer Service Executive
Citibank
Mumbai , Maharashtra
2007.01 - 2007.05
- Handled inbound calls for credit cards/banking and render accurate customer service to Citibank customers.
- Performed frontline operations including appointment scheduling, referral bookings and cashiering duties.
- Overcame customer objections by troubleshooting issues to determine suitable solutions.
Customer Service Advisor
JPMorgan Chase
Mumbai , Maharashtra
2005.10 - 2006.10
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered prompt solutions to maintain customer satisfaction.
- Offered detailed advice on product and service benefits.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Reviewed loans, update customer info, work with loan closers to close refinance loans.
- Recieved best accept rate for Feb 2006 for the average sale for the Month all across Mumbai .
Customer Care Executive
Hutchinson 3G
Mumbai , Maharashtra
2004.09 - 2005.05
- Used excellent telephone manner to optimise customer experience, cutting complaints.
- Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
- Dealing with customers via the telephone and email. Enquiries can range from "my phone doesn't work" to "my invoice appears to be incorrect". Assisting them with queries and Bill payments. Dealing with upset customers too and providing them with Alternative solutions.
Education
Bachelor of Arts - Sociology and Psychology
University of Mumbai
Mumbai 2003.03 - 2006.03
Aviation and Hotel Management - Aviation
Air Hostess Academy
Mumbai, India 2003.03 - 2004.03
Neuro Linguistic Programming - Practitioner
SINN Institute
Salzburg 2019.02 - 2020.10
Levels A1 to C1 - German
Goethe institute and others
India, Austria 2014.02 - 2021.03
Skills
- Organizational development
- Pre-employment screening
- Training and development
- Conflict resolution
- Counselling
- Abilty to work under pressure
- Planning and administration
- Attention to details
- Honest and reliable
- Excellent written and verbal communication
Languages
English
Fluent
Hindi
Fluent
Marathi
Fluent
German
Fluent
Timeline
Public Employment Service Consultant
Govt. of Upper Austria - Itworks Personalservice
2021.04 - Current
Passenger Services Agent
Austrian Airlines
2019.11 - 2020.06
Sales Assistant
Society Lifestyle
2019.03 - 2019.08
Neuro Linguistic Programming - Practitioner
SINN Institute
2019.02 - 2020.10
Refugee Social Worker
Volkshilfe GmbH
2016.10 - 2017.11
Levels A1 to C1 - German
Goethe institute and others
2014.02 - 2021.03
Senior Cabin Crew Member
Qatar Airways
2007.06 - 2013.10
Senior Customer Service Executive
Citibank
2007.01 - 2007.05
Customer Service Advisor
JPMorgan Chase
2005.10 - 2006.10
Customer Care Executive
Hutchinson 3G
2004.09 - 2005.05
Bachelor of Arts - Sociology and Psychology
University of Mumbai
2003.03 - 2006.03
Aviation and Hotel Management - Aviation
Air Hostess Academy
2003.03 - 2004.03
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