Gábor Nemesvári
Maastricht
Overview
8
8
years of professional experience
3
3
Languages
Work History
Technical Specialist
Mercedes-Benz CAC
03.2022 - Current
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Completed troubleshooting and diagnostics on company resources.
- Trained users on desktops, laptops and mobile devices.
- Conducted thorough system analysis, identifying opportunities for performance enhancements and cost savings.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Calibrated vehicle systems, control algorithms and safety software systems.
- Completed detailed analysis of vehicle system performance data and optimized designs based on feedback.
- Knowledge ambassador.
- Responsible to improve Knowledge Management, FrontDesk experience, first contact solution rate.
- Case handling worldwide.
- Worldwide support for all the Mercedes me enabled countries including overseas and satelites.
- Supporting Front Desk agents all around the globe.
- Escalating complex issues to SCT or HQ.
- Identifying deficiencies, quality issues and providing feedback.
- Ensure that FD colleagues are provided with the most recent informations.
- Facilitate flexibility for worldwide support of CMS eco system.
Technical Service Respresentative
Mercedes-Benz CAC
2 2019 - 03.2022
- First point of contact for Mercedes me customers
- Supporting team members with any of their inquiries
- Hands-on Compass CRM tool knowledge
- Tackling and resolving any technical issues or complaints via call or e-mail
- Keeping track of, planning and managing pending workload
- Participating in the hiring process as a test caller
- Assisting customers in resolving issues with purchased products or services
- Escalating complex issues to Back Desk for proper resolution
- Going the extra mile to build and drive customer satisfaction
- Proficient in using knowledge management systems such as Here2Help, CMS Wiki, UMT.
Team leader and Warehouse Commissioner
TDK - Epcos
03.2017 - 01.2019
- Supervising a team of 6
- Coaching, and training the warehouse workforce
- Assigning and coordinating daily task of team
- Serving as the main point of contact between departments
- Responsible of team's execution of internal logistics and work quality
- Coordinating warehouse management via SAP
- Being in charge of commodity allocation, storage, delegation for manufacture within team.
Warehouse Commissioner
DHL - WertZeichenLogistic
06.2016 - 02.2017
- Overseeing and monitoring of quality, quantity, stock levels, delivery times
- Grouping and classification of materials
- Preparing goods for transport
- Managing warehouse and controlling the ready-made productions before transport.
Education
Certificate in Mechanical Engineering Technician - Mechanical Engineering
School of Mechanical Engineering And Information Technology
Szombathely (HUN)Skills
Technical support knowledge
Analytical Thinking
Active Listening
Content Management Systems
Telecommunications
Business Intelligence
Helpdesk support
Technical consulting
Data Analysis
Technical Guidance
Application support
Problem-solving aptitude
Websites
Rolespositions
- Technical Service Respresentative, Mercedes-Benz CAC Maastricht, Maastricht, Limburg, 02/01/2019, Present, First point of contact for Mercedes me customers, Supporting team members with any of their inquiries, Hands-on Compass CRM tool knowledge, Tackling and resolving any technical issues or complaints via call or e-mail, Keeping track of, planning and managing pending workload, Participating in the hiring process as a test caller, Assisting customers in resolving issues with purchased products or services, Escalating complex issues to Back Desk for proper resolution, Going the extra mile to build and drive customer satisfaction, Proficient in using knowledge management systems such as Here2Help, CMS Wiki, UMT
- Team leader and Warehouse Commissioner, Mercedes-Benz CAC Maastricht, Maastricht, Limburg, 02/01/2019, Present, Supervising a team of 6, Coaching, and training the warehouse workforce, Assigning and coordinating daily task of team, Serving as the main point of contact between departments, Responsible of team's execution of internal logistics and work quality, Coordinating warehouse management via SAP, Being in charge of commodity allocation, storage, delegation for manufacture within team
- Warehouse Commissioner, TDK Electronics, Hungary, 03/01/2017, 01/01/2019, Overseeing and monitoring of quality, quantity, stock levels, delivery times, Grouping and classification of materials, Preparing goods for transport, Managing warehouse and controlling the ready-made productions before transport
Motivationalletter
Dear Mr. Vince,
I would like to express my interest in the Technical Specialist position on CMS Back Desk. I am applying to this role with the intention of becoming a part of this fast improving team that has a central role within CMS' organization.
I believe I can have a positive impact on Back Desk's daily affairs, as I possess a profound knowledge of the Connected Mobility Services department from my experience as a Technical Service Representative. I trust that I am able to provide a good Front Desk experience to my current colleagues by going the extra mile with explanations.
I enjoy challenges and I continually stay abreast with the trainings offered by the company because I am always eager to learn. I like to share the best practices and knowledge with my team members or whoever can benefit from it. I consider myself to be approachable, friendly and reliable when helping my colleagues.
I appreciate quality over quantity and always pay attention to the details of my work where I consistently take and maintain ownership. I steadily strive for problem solving as a Front Desk agent, to not only process the problems and send them to Back Desk.
During my studies I gained tremendous affinity for technical solutions and logistics systems. This lead me to be a warehouse commissioner by DHL in Brunswick Germany, where I gained formidable multicultural experiences. My cultural awareness improved significantly and I gained a global perspective working for such a diverse and international company. These aspects were further fostered in the CAC, and this is the kind of environment I am thriving in.
Being a team lead at TDK Electronics provided the benefit of understanding the management perspective. Thinking outside the box was a day-to-day practice in order to be able to take action to solve problems often within tight time frames.
I believe my fresh perspective from my transition into Back Desk will be an asset for the team whilst expanding my knowledge and further developing my skills and qualities.
I am looking forward to discussing my capabilities and experiences with you and would like to thank you in advance for your consideration of my application.
Yours sincerely,
Gábor Nemesvári
Personal Information
- Place of Birth: Szombathely, HU
- Hobbies: Sports such as bouldering, cycling, basketball, Nature and hiking, Learning about new technologies and cryptocurrency, Meeting new people
- Date of Birth: 10/26/1988
Timeline
Technical Specialist
Mercedes-Benz CAC
03.2022 - Current
Team leader and Warehouse Commissioner
TDK - Epcos
03.2017 - 01.2019
Warehouse Commissioner
DHL - WertZeichenLogistic
06.2016 - 02.2017
Technical Service Respresentative
Mercedes-Benz CAC
2 2019 - 03.2022
Certificate in Mechanical Engineering Technician - Mechanical Engineering
School of Mechanical Engineering And Information Technology