Gergana Tonina
Vienna,9
Summary
Proven to excel in high-pressure environments, demonstrated during my tenure at Hilton Sofia, where I enhanced guest satisfaction through exceptional service and effective complaint handling. Adept in multitasking and teamwork, I consistently contributed to performance improvements, showcasing my strong customer service and collaboration skills.
Overview
7
7
years of professional experience
Work History
Waitress
Andaz Am Belvedere
09.2022 - Current
Waitress
Grand Hotel Millennium Sofia
02.2020 - 06.2021
Waitress
Hilton Sofia
05.2019 - 02.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Housekeeper
Sunriver Resort
05.2017 - 10.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Education
Tourism
New Bulgarian University
SofiaSkills
- Customer Service
- Handling Complaints
- Payment Processing
- Performance Improvement
- Warm and Friendly
- Teamwork and Collaboration
- Reliable and Responsible
- Adaptable and Flexible
- Multitasking Abilities
- Decision-Making
- Food and Beverage Service
Languages
Bulgarian
Native language
English
Upper intermediate
B2
Timeline
Waitress
Andaz Am Belvedere
09.2022 - Current
Waitress
Grand Hotel Millennium Sofia
02.2020 - 06.2021
Waitress
Hilton Sofia
05.2019 - 02.2020
Housekeeper
Sunriver Resort
05.2017 - 10.2017
Tourism
New Bulgarian University