Ghassan M Diab
Systems Administrator
Wien
Summary
Specializing in Security/Firewall Management (Sophos & Fortinet), Server Configuration, and Network Monitoring. Skilled in server setup, Windows Server OS, Active Directory, and backup solutions. Proficient in software installation, troubleshooting, and providing second-level support. Extensive experience with Office 365, MS Exchange, and Cybersecurity, with a proven track record of resolving user issues and managing IT infrastructure efficiently.
Overview
25
25
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Senior IT Systems Administrator
IEMA Automatisierungstechnik GmbH
Wels, Austria
08.2019 - Current
- Installed and configured servers, including rack setup for new servers and drives, and managed IBM, Dell, and HP server hardware
- Configured and managed Fortinet firewalls and network infrastructure; monitored network performance and maintained systems to meet organizational standards
- Implemented Hyper-V replication across 20+ servers and managed 3CX and OmniPCX telephony systems
- Data Backup and Recovery: Managed backup solutions with Backup Exec, Veeam, VMware, and Hyper-V for data protection
- Configured and administered IIS, Active Directory, Group Policy, Office 365, Azure, and PowerShell scripting
- Performed data center tasks (e.g., cabling) and supported BMD operations, including user management, NTCS client installation, and TrendMicro
IT-Technician
Plastic Omnium
Wels, Austria, Upper Austria
07.2023 - 02.2024
- Provided 1st and 2nd level IT support via the PODESK ticketing system, managing maintenance and system support
- Implemented monitoring, backup, and information security measures to safeguard systems
- Addressed user complaints professionally, ensuring timely and effective issue resolution
- Managed IT equipment, overseeing both software and hardware components
- Conducted software installation, configuration, migration, administration, and troubleshooting
Systems & Service Administrator
Gulf Computer Services Co -SPSNET
Jed, KSA
04.2004 - 04.2019
- Conducted health checkups and monitored servers to ensure optimal performance
- Provided comprehensive IT support, including Microsoft 365 administration and on-site/remote customer assistance
- Handled installation and configuration of Windows Servers, SQL, MS Exchange, Active Directory, Group Policy, DNS, and Sophos-Fortinet Firewalls
- Troubleshot email and server hardware issues; managed network servers to meet organizational standards
- Configured and administered IIS web services and worked with server virtualization (VMware, vSphere, ESXi), Linux, MerakMail, MS SQL, Azure, MS Lync, VPN, and Intranet systems
Senior Tech Support, Senior Web Developer
Medical College - KSA
Jed, Ksa
09.2003 - 04.2004
- Developed responsive web designs for seamless user experience across multiple devices and platforms.
- Mentored junior developers, sharing industry best practices and fostering a culture of continuous learning.
- Improved website load times by optimizing front-end code and implementing efficient caching strategies.
Systems Engineer
ARABNET
Jed, Ksa
06.2000 - 08.2003
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
- Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
- Resolved issues related to operational components for LAN, WAN and voice systems.
Education
Bachelors of Science - Information Technology & Computing
ARAB OPEN UNIVERSITY
01.2008 - 09.2012
Diploma - Computer science
TECHNICAL AND VOCAIONAL TRAINING CORPORATION
03.1998 - 03.2000
Personal Information
- Nationality: Lebanese
- Driving License: Class B driving license
- ID. Daueraufenhalt EU
Timeline
IT-Technician
Plastic Omnium
07.2023 - 02.2024
Senior IT Systems Administrator
IEMA Automatisierungstechnik GmbH
08.2019 - Current
Bachelors of Science - Information Technology & Computing
ARAB OPEN UNIVERSITY
01.2008 - 09.2012
Systems & Service Administrator
Gulf Computer Services Co -SPSNET
04.2004 - 04.2019
Senior Tech Support, Senior Web Developer
Medical College - KSA
09.2003 - 04.2004
Systems Engineer
ARABNET
06.2000 - 08.2003
Diploma - Computer science
TECHNICAL AND VOCAIONAL TRAINING CORPORATION
03.1998 - 03.2000
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