Giorgiana Pobega

Tasks:

• Software integration via SCCM console according to customer's specifications and requirements
• Distribute software via SCCM on distribution points, software assignment on physical or virtual machines
• Test software install and uninstall process
• Solve install and uninstall problems, logs analysis, direct collaboration with packagers when failures occurred
• Create test protocols to document the results of testing

Single point of contact (SPOC) within Software Integration Team

Tasks:

• Take over packaging or mass-rollout push orders, perform initial check of requirements and ask for additional input from the customer, if needed
• Open requests in tracking tools, upload necessary documents and specifications
• Inform the customers constantly via email about the status of their requests
• Ensure proper communication between technical teams (packaging, integration, testing, distribution) and the customer
• Ensure agreed deadline with the customer is met and inform the customer when impediments occurred.

Tasks:

• Provide first level end-user troubleshooting and desktop support
• Create tickets for second and third level support via ticketing tools
• Respond to support requests (phone, web and email) from end-users and patiently walk individuals through basic troubleshooting tasks
• Request on behalf of Bosch employees different needed roles, authorizations, package installations, hardware etc.
• French speaking job