Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Giorgiana Pobega

Giorgiana Pobega

Bucovăț (Remetea Mare)

Summary

Highly motivated person with experience in process coordination, software install/uninstall testing and Help Desk Support.

Detail-oriented team player with strong organizational skills.


Overview

7
7
years of professional experience
1
1
Certification

Work History

System Manager

Atos IT Solutions and Services
2019.12 - 2021.04

Tasks:

  • Software integration via SCCM console according to customer's specifications and requirements
  • Distribute software via SCCM on distribution points, software assignment on physical or virtual machines
  • Test software install and uninstall process
  • Solve install and uninstall problems, logs analysis, direct collaboration with packagers when failures occurred
  • Create test protocols to document the results of testing


Request Lifecycle Coordinator

Atos IT Solutions and Services
2016.12 - 2018.10

Single point of contact (SPOC) within Software Integration Team

Tasks:

  • Take over packaging or mass-rollout push orders, perform initial check of requirements and ask for additional input from the customer, if needed
  • Open requests in tracking tools, upload necessary documents and specifications
  • Inform the customers constantly via email about the status of their requests
  • Ensure proper communication between technical teams (packaging, integration, testing, distribution) and the customer
  • Ensure agreed deadline with the customer is met and inform the customer when impediments occurred.

IT Help Desk Agent

Bosch Communication Center
2014.09 - 2016.12

Tasks:

  • Provide first level end-user troubleshooting and desktop support
  • Create tickets for second and third level support via ticketing tools
  • Respond to support requests (phone, web and email) from end-users and patiently walk individuals through basic troubleshooting tasks
  • Request on behalf of Bosch employees different needed roles, authorizations, package installations, hardware etc.
  • French speaking job

Education

No Degree - Theory And Practice of Translation

West University of Timisoara
Timișoara, România
2015

No Degree - Multilingual Specialised Translation

Charles De Gaulle Lille 3 University
Lille, France
2014

Bachelor of Applied Modern Languages - Language Interpretation And Translation

West University of Timisoara
2013

Skills

  • Help Desk support
  • Microsoft Office
  • SCCM
  • Self-motivated, with a strong sense of personal responsibility
  • Good communication skills, proactive, team player
  • Coordination and organizing skills
  • Great attention to details

Certification

DALF C1 (French certification)

Timeline

System Manager

Atos IT Solutions and Services
2019.12 - 2021.04

Request Lifecycle Coordinator

Atos IT Solutions and Services
2016.12 - 2018.10

IT Help Desk Agent

Bosch Communication Center
2014.09 - 2016.12

No Degree - Theory And Practice of Translation

West University of Timisoara

No Degree - Multilingual Specialised Translation

Charles De Gaulle Lille 3 University

Bachelor of Applied Modern Languages - Language Interpretation And Translation

West University of Timisoara

DALF C1 (French certification)

Giorgiana Pobega