Gloria Neli Saukuru Tuivaga
Auckland,Auckland
Summary
I consider myself to be a dedicated and dependable individual who possesses excellent verbal and written communication skills. I'm a team player, multi-tasking, trustworthy, discipline, punctual, creative, respectful and hardworking.
I am currently an expert Solar Sales Consultant skilled at generating new business and managing existing relationships. Well-versed in green energy technologies and benefits. Highly persuasive in closing sales and helping customers select optimal products and services.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Solar Ambassador
Solar Hub NZ Ltd
Auckland, New Zealand
03.2023 - Current
- As a solar Ambassador and the first point of contact we aim empower and enable others to discover how they can save money, secure their energy future, live more sustainably and help protect the environment
- This includes providing assessment and analysis based on their power consumption to see if solar would be the right fit for their home.
Customer Care Support
Vodafone Fiji Limited
01.2017 - 02.2023
- Providing Customer Service Support and handle call queries for prepaid and post-paid customers
- This includes customer service reps as well as retail
- I have also done reception duties which includes assisting customers at front desk and balancing Mpaisa reconciliation etc.
Attache- Enquiries/ New Accounts
Bank of the South Pacific
01.2016 - 01.2016
- Entails archiving records, creating new accounts, ordering deposit books, liaising with customers via emails or outbound calls, handling customer queries in a timely manner and handling administrative tasks (multi-tasking).
Customer Service Representative
MindPearl Fiji
01.2015 - 01.2015
- Handling inbound and outbound calls, liaising with clients via email and data entry.
Checker and Cashier
Jody's Restaurant
01.2014 - 01.2014
- Serving the customer over the counter, making deliveries, keeping the work environment clean.
Education
Bachelor of Commerce - Management And Public Administration
University of The South Pacific
Suva, Fiji01.2015
High School Diploma -
Suva Grammar School
Suva, Fiji11-2010
Skills
- Sales and analysis
- Experience in administrative duties such as handling calls, liaising with clients via email, archiving and recording documents, handling queries in a timely manner and data entry
- Proficient in the use of MS Office which includes word, Excel, Power Point, Access, and Publisher
- Acting BCP role: Manage the cue and lines, Assist agents with support, Assist with escalation emails, Prepare reports and stats, Multi-task
- Client Retention Strategies
- Proposal Development
- Brand Awareness
Awards
- 2016 - BSP certificate of service
- 2016 - Graduated with Bachelor of Commerce Degree
- 2015 - Mindpearl certificate of completed training
- 2013 - Miss Hibiscus Queen contestant for 2013
- 2010 - Highest mark in Compter Studies in Form 7
- 2008 - 2nd Place Getter in Form 507
- 2005 - Student of the week (Westall Sec College)
- 2004 - Clayton Idol finalist -2nd place getter
- 2004 - 2005 Westall Secondary College Year 7 - Year 8
References
- Kiruba Poyyamozhi, Team Leader, Solar Hub NZ, Kirubanidhi.Poyyamozhi@solarzero.co.nz, +64 221077596
- Mandeep Singh, Sales Manager, Solar Hub NZ, mandeep.singh@solarhub.co.nz, +64 225307436
- Sefanaia Silimaibau, Quality Assurance, Vodafone Fiji Limited, sefanaia.silimaibau@vodafone.com.fj, +679 998366
- Doreen Lakhan, Quality Assurance, doreen.lakhan@vodafone.com.fj, +679 9998397
Hobbies and Interests
- Singing
- Dancing
- Reading
- Playing badminton
- Soccer and Socializing
Certification
Phone-Based Customer Service Certificate of service
Blockchain Basics
Fire Warden Training
Languages
English
Professional
Accomplishments
Highest Call performer (KPI) - 2020
Highest Mark in Computer Studies for Form 7 - 2010
Affiliations
Singing
Dancing
Reading
Playing badminton
Soccer
Timeline
Solar Ambassador
Solar Hub NZ Ltd
03.2023 - Current
Customer Care Support
Vodafone Fiji Limited
01.2017 - 02.2023
Attache- Enquiries/ New Accounts
Bank of the South Pacific
01.2016 - 01.2016
Customer Service Representative
MindPearl Fiji
01.2015 - 01.2015
Checker and Cashier
Jody's Restaurant
01.2014 - 01.2014
Bachelor of Commerce - Management And Public Administration
University of The South Pacific
High School Diploma -
Suva Grammar School
Phone-Based Customer Service Certificate of service
Blockchain Basics
Fire Warden Training
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