Summary
Overview
Work History
Education
Skills
Awards
References
Hobbies and Interests
Certification
Languages
Accomplishments
Affiliations
Timeline
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Gloria Neli Saukuru Tuivaga

Gloria Neli Saukuru Tuivaga

Auckland,Auckland

Summary

I consider myself to be a dedicated and dependable individual who possesses excellent verbal and written communication skills. I'm a team player, multi-tasking, trustworthy, discipline, punctual, creative, respectful and hardworking.

I am currently an expert Solar Sales Consultant skilled at generating new business and managing existing relationships. Well-versed in green energy technologies and benefits. Highly persuasive in closing sales and helping customers select optimal products and services.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Solar Ambassador

Solar Hub NZ Ltd
Auckland , New Zealand
2023.03 - Current
  • As a solar Ambassador and the first point of contact we aim empower and enable others to discover how they can save money, secure their energy future, live more sustainably and help protect the environment
  • This includes providing assessment and analysis based on their power consumption to see if solar would be the right fit for their home.

Customer Care Support

Vodafone Fiji Limited
2017.01 - 2023.02
  • Providing Customer Service Support and handle call queries for prepaid and post-paid customers
  • This includes customer service reps as well as retail
  • I have also done reception duties which includes assisting customers at front desk and balancing Mpaisa reconciliation etc.

Attache- Enquiries/ New Accounts

Bank of the South Pacific
2016.01 - 2016.01
  • Entails archiving records, creating new accounts, ordering deposit books, liaising with customers via emails or outbound calls, handling customer queries in a timely manner and handling administrative tasks (multi-tasking).

Customer Service Representative

MindPearl Fiji
2015.01 - 2015.01
  • Handling inbound and outbound calls, liaising with clients via email and data entry.

Checker and Cashier

Jody's Restaurant
2014.01 - 2014.01
  • Serving the customer over the counter, making deliveries, keeping the work environment clean.

Education

Bachelor of Commerce - Management And Public Administration

University of The South Pacific
Suva, Fiji
01.2015

High School Diploma -

Suva Grammar School
Suva, Fiji
2010-11

Skills

  • Sales and analysis
  • Experience in administrative duties such as handling calls, liaising with clients via email, archiving and recording documents, handling queries in a timely manner and data entry.
  • Proficient in the use of MS Office which includes word, Excel, Power Point, Access, and Publisher.
  • Acting BCP role: Manage the cue and lines, Assist agents with support, Assist with escalation emails, Prepare reports and stats, Multi-task
  • Client Retention Strategies
  • Proposal Development
  • Brand Awareness

Awards

  • 2016 - BSP certificate of service
  • 2016 - Graduated with Bachelor of Commerce Degree
  • 2015 - Mindpearl certificate of completed training
  • 2013 - Miss Hibiscus Queen contestant for 2013
  • 2010 - Highest mark in Compter Studies in Form 7
  • 2008 - 2nd Place Getter in Form 507
  • 2005 - Student of the week (Westall Sec College)
  • 2004 - Clayton Idol finalist -2nd place getter
  • 2004 - 2005 Westall Secondary College Year 7 - Year 8

References

  • Kiruba Poyyamozhi, Team Leader, Solar Hub NZ, Kirubanidhi.Poyyamozhi@solarzero.co.nz, +64 221077596
  • Mandeep Singh, Sales Manager, Solar Hub NZ, mandeep.singh@solarhub.co.nz, +64 225307436
  • Sefanaia Silimaibau, Quality Assurance, Vodafone Fiji Limited, sefanaia.silimaibau@vodafone.com.fj, +679 998366
  • Doreen Lakhan, Quality Assurance, doreen.lakhan@vodafone.com.fj, +679 9998397

Hobbies and Interests

  • Singing
  • Dancing
  • Reading
  • Playing badminton
  • Soccer and Socializing

Certification

Phone-Based Customer Service Certificate of service

Blockchain Basics

Fire Warden Training

Accomplishments

Highest Call performer (KPI) - 2020

Highest Mark in Computer Studies for Form 7 - 2010

Affiliations

Singing

Dancing

Reading

Playing badminton

Soccer

Timeline

Solar Ambassador

Solar Hub NZ Ltd
2023.03 - Current

Customer Care Support

Vodafone Fiji Limited
2017.01 - 2023.02

Attache- Enquiries/ New Accounts

Bank of the South Pacific
2016.01 - 2016.01

Customer Service Representative

MindPearl Fiji
2015.01 - 2015.01

Checker and Cashier

Jody's Restaurant
2014.01 - 2014.01

Bachelor of Commerce - Management And Public Administration

University of The South Pacific

High School Diploma -

Suva Grammar School

Phone-Based Customer Service Certificate of service

Blockchain Basics

Fire Warden Training

Gloria Neli Saukuru Tuivaga