Gyokhan Velev
Sofia
Summary
Motivated and dynamic professional with comprehensive experience across hospitality, event management, international cruise service, and administrative roles. Proven ability to deliver exceptional customer service, manage operations efficiently, and adapt to multicultural environments. Skilled in team coordination, content management, and process improvement with a strong focus on attention to detail and continuous development.
Overview
13
13
years of professional experience
Work History
Game Presenter
Arrise
08.2025 - Current
- Hosting and managing live online card game sessions
- Dealing cards accurately during games
- Engaging and entertaining online players
- Enforcing game rules and standards
- Responding professionally to player interactions
- Working collaboratively with team members
- Maintaining a professional studio environment
- Continually improving through training sessions
- Sector: Gambling / Online Casino
ERP Manager / Web Support
Juliany
11.2023 - 07.2025
- Regularly updated website content (products, descriptions, images, banners)
- Monitored technical website issues; coordinated with support vendors
- Managed online product uploads and inventory synchronization
- Ensured branding consistency and promotional campaign support
- Maintained accurate documentation of updates and changes
- Collaborated with sales, marketing, and technical teams to enhance user experience
- Sector: Watches & Jewelry Retail Chain
Office Administrator
Econt
08.2022 - 11.2023
- Managed daily office operations and correspondence
- Coordinated with delivery teams, suppliers, and clients
- Maintained records and reports
- Sector: Express courier services
Self-employed
02.2020 - 08.2022
- Details to be added or specified
Stateroom Steward
Viking Cruises
05.2019 - 10.2020
- Daily cleaning of staterooms, public areas, and toilets
- Handling guest laundry and inventory management
- Stock control and ordering supplies
- Providing exceptional guest service and escorting guests
- Reporting technical defects to supervisor
- Participating in ship loadings and training programs
- Sector: River Cruises
Chief de Rang (Expedition Cruise)
Sea Chefs River Cruises
11.2019 - 02.2020
- Ensuring guest care and smooth service flow
- Managing service for approximately 30 guests
- Coordinating team members
- Attending to guest needs and recommending dishes and drinks
- Facilitating the guest culinary experience from arrival to departure
- Sector: Hospitality & Crew Management
On-Call Special Events Staff
Special Events Group
10.2018 - 05.2019
- Vendor relations
- Set up and break down of equipment
- Marketing support
- Facility attendant duties
- Program facilitation and front desk assistance for events
- Sector: Event Center
Griller/Kitchen Assistant
Nando’s
08.2016 - 12.2017
- Prepared grilled foods and main kitchen orders
- Managed cashier duties
- Reloaded and replenished supplies
- Sector: Bar & Grill
Seasonal International Encoder
D.H.L
01.2016 - 07.2016
- Scanned labels and operated barcode/optical readers
- Entered address information manually when needed
- Managed encoding station setup and breakdown
- Reported production and quality issues
- Participated in reassignments based on operational needs
- Sector: Delivery services
Barista
Planet Club
07.2014 - 08.2015
- Priced merchandise, stocked shelves, and managed inventory
- Ensured cleanliness and organization of shop and displays
- Greeted and assisted customers
- Managed customer relations and efficiently handled complaints
- Promoted upcoming sales and promotions
- Conducted transactions with a high degree of accuracy
- Worked with alcohol and maintained responsible service
- Sector: Bar
Barista
Memento Café
05.2012 - 03.2014
- Operated cash register, ensuring 100% accuracy in cash, cheque, and credit card transactions
- Stocked and replenished merchandise in accordance with store layout
- Maintained cleanliness and organization of the shop and checkout area
- Trained two new sales associates quarterly
- Welcomed customers and assisted with item location
- Communicated expectations and goals to team members
- Sector: Coffee-bar
Education
High School Diploma - Banking and Finance
National Trade and Banking High School
Sofia, Bulgaria06.2013
Skills
- Excellent interpersonal skills
- Customer relations management
- Clear and effective communication
- Multicultural environment adaptability
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Website content management and updates
- Inventory and stock management
- Barcode scanning and encoding operations
- Basic graphic design (currently learning Unreal Engine)
- Goal setting and meeting deadlines
- Managing appointments and schedules
- Delegation and teamwork
- Stock control and inventory management
Customer Service & Communication
Technical & Office Skills
Operational & Organizational Skills
- Training and coaching new staff
- Event setup and coordination
- Event setup and breakdown
- Vendor relations
- Program facilitation
- Front desk assistance for events
- Managing service teams
- Providing training and guidance
- Supervising work processes
- Active participation in onboard training programs
- Problem-solving and reporting technical issues
- Quality control and HACCP compliance
- Continuous learning and self-improvement
Event Management & Support
Leadership & Team Coordination
Other Skills
Timeline
Game Presenter
Arrise
08.2025 - Current
ERP Manager / Web Support
Juliany
11.2023 - 07.2025
Office Administrator
Econt
08.2022 - 11.2023
Self-employed
02.2020 - 08.2022
Chief de Rang (Expedition Cruise)
Sea Chefs River Cruises
11.2019 - 02.2020
Stateroom Steward
Viking Cruises
05.2019 - 10.2020
On-Call Special Events Staff
Special Events Group
10.2018 - 05.2019
Griller/Kitchen Assistant
Nando’s
08.2016 - 12.2017
Seasonal International Encoder
D.H.L
01.2016 - 07.2016
Barista
Planet Club
07.2014 - 08.2015
Barista
Memento Café
05.2012 - 03.2014
High School Diploma - Banking and Finance
National Trade and Banking High School