Gözde Metin
Salzburg
Summary
Successful Customer Care Executive at Vega International Car Transport & Logistics GmbH with 23 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
27
27
years of professional experience
Work History
Customer Care Executive
Vega International Car Transport & Logistics GmbH
09.2001 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Increased repeat business, fostering strong relationships with clients through exceptional service delivery.
- Improved efficiency, automating routine tasks and allowing more time for complex customer needs.
- Enhanced customer loyalty by delivering personalized support and resolving complaints efficiently.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Account Executive, Travel Agency Sales
EFESTUR Travel Agency Inc.
09.1997 - 09.2001
- Cultivated strong relationships with key industry partners, resulting in successful collaborations and improved sales performance.
- Streamlined internal processes to improve efficiency and reduce errors in bookings, ticketing, and invoicing.
- Increased client satisfaction by providing exceptional customer service and tailored travel solutions.
- Developed customized travel packages for clients, ensuring memorable experiences and positive feedback.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Education
Bachelor of Arts - Tourism And Travel Management
Marmara University Social Sciences
Istanbul06.1997
High School Diploma -
Eyüboglu College - Educational Institutions
Istanbul06.1995
Skills
- Excellent problem-solving abilities
- Customer service background
- Well-organized
- Professional and Courteous
- Negotiation and Conflict Resolution
- Lead Generation
- Operations Management
- Data Entry
- Multitasking
Languages
Turkish
Native language
English
Proficient
C2
German
Advanced
C1
Timeline
Customer Care Executive
Vega International Car Transport & Logistics GmbH
09.2001 - Current
Account Executive, Travel Agency Sales
EFESTUR Travel Agency Inc.
09.1997 - 09.2001
Bachelor of Arts - Tourism And Travel Management
Marmara University Social Sciences
High School Diploma -
Eyüboglu College - Educational Institutions
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