Haider Ali Al-Badran
Basra
Summary
I possess a vast range of experience in the field of computer Maintenance and am
proficient in Microsoft Office programs. Previously,I assumed the roles of IT
Helpdesk and Fingerprint Admin at IGCC Group Contracting Co. and IT Asset for
Lukoil Company. Currently, Holding the position of IT Support and Monitoring
Specialist, with specific responsibilities for AWS and Engineering systems, as well
as PA/GA
Overview
10
10
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Specialist (AWS/Engineering systems/PA/GA)
Lukoil Mid East (EuroDesign Company)
2022.04 - Current
- AWS
- Installation, Relocation, Replacement, and Uninstallation of Users' workplace IT equipment.
- Technical support of IT equipment.
- Diagnostics and fixing of IT equipment faults.
- Initial network faults diagnostics.
- Creating manuals for routine support tasks.
- All other activities related to System-wide Support of Automated Workplaces and the Company's needs.
- Engineering System
- Reliable and uninterruptible operation with timely technical support of the Company's engineering systems' equipment.
- Configuration, administration, monitoring, troubleshooting, maintenance, and operation of the Company's Engineering system's monitoring system.
- Monitoring of the Company's Engineering systems and Environment control.
- Maintenance and troubleshooting of the Engineering systems' equipment.
- Mounting / Installation / Relocation / Uninstallation / Dismounting of Engineering system's equipment, spare parts, licenses, and components.
- Diagnosis and monitoring of the Equipment's software and hardware by available monitoring systems
- Identification and elimination of incident causes.
- Regular monitoring and timely processing of the Company Users' requests concerning the Engineering system service.
- Monitoring of IT Server equipment using SolarWinds and other monitoring systems.
- PA/GA
- Maintenance and Troubleshooting of the PA/GA equipment.
- Mounting / Installation / Relocation / Uninstallation / Dismounting of PA/GA equipment, spare parts, and components.
- Regular monitoring and timely processing of the Company Users' requests concerning the PA/GA system service.
- All other activities related to system-wide Support of Public Address and General Alarm service and the Company's needs.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field
Specialist (IT Asset)
Lukoil Mid East (EuroDesign Company)
2021.02 - 2022.03
- Working as IT specialist Asset for Lukoil Company
- Transferring IT equipment from storage to the user and back, and updating records in the inventory system (Hardware inspector)
- Replacement/removal of IT equipment.
- Consignment notes drafting.
- Disposal of toner cartridges and other consumables guided by the manufacturer's recycling policies, the Company's HSE policies, and local laws.
- Support all IT Teams by providing all the spare parts and consumables required for installing new devices or maintaining the installed devices.
- Requesting all the material from company Warehouses using the SAP system and with all the proper documentation.
- Provide all the information about the current stock and materials for the management when requested and notify the management if any shortage or damage is happening to the stock.
- General knowledge of most of the IT materials in the company.
- Participating in the annual inventory checkup for the IT stock.
- Supporting the team by providing the needed information for the devices and materials such as (SN, inventory number, Price, and photos).
IT Helpdesk, Fingerprint Admin & IT Supervisor
IGCC Group Contracting Company
2018.09 - 2021.02
- Working on IGCC Group contracting Co
- As IT Helpdesk and fingerprint admin
- Installation and de-installation of IT Equipment.
- Installation and configuration of the printer's wireless and wired connection
- General IT support and Helpdesk tasks for the users.
- Managing all the fingerprint devices using the software (TCMS V2, TCMS V3, and Ingress).
- Configuration and registering all the exciting new fingerprint devices.
- Collect and manage all the reports for the fingerprints on all company sites.
- Create and manage internet users on the MikroTik system.
- Managing the user's requests for IT support and solving the tickets within the company-agreed policies and SLA.
- Creating reports for the user satisfaction of the IT Helpdesk services.
- Creating procedures and manuals for the IT Department.
- Create and manage procedures and manuals for SAP Business One for the employees to use when performing their daily tasks using the system.
- Creating multiple training sessions for the employees on how to use the SAP system.
- Managing all IT Equipment using trackers and consignment notes that contain all the employee information.
- Manage and create requests for materials to be purchased (consumables and equipment).
- Managing the IT documentation to follow the company document control system and ISO standards.
- Manage the IT Team on all the company sites.
Accountant & Visa and Ticketing Agent
Anwar al Huda travel agency
2017.03 - 2017.09
- Worked 5 month as accountant and travel agent for Anwar al Huda travel agency
- And I was issuing visa and tickets for many other countries.
- Managing the accounting for all the issued Visas and Tickets.
- Issuing VISA and tickets for some countries using the online website for each country.
- Managing and collecting all the information from the people passports.
- Creating some accounting tools using Visual basic for making the exchanging rates works easily.
Elevator's maintenance operator
Baraem Al Rafid
2014.07 - 2014.11
- Worked 3 months as maintenance operator for elevators in al Basra children hospital.
- Monitoring the Elevator System and check for any issues.
- Weekly maintenance for the elevator system.
- Monthly maintenance and preparing reports with all the updates.
Education
Diploma - Electronic Department
Basra Technical Institute
Iraq-Basra 2012.01 - 2014.07
Skills
Accomplishments
- I closed all Non-Conformance Reports (NCR) and Site Observation Reports (SOR) for the IT Department at IGCC Company before any other departments.
- I created the IT Procedure for IGCC Company and the SAP Procedure and training manual for the Procurement Department.
- Participating in the pilot stage of testing for the new helpdesk system (Manage Engine Service Desk Plus) at Lukoil Company
- I worked on the new service desk system at Lukoil company from the pilot stage to the full launch stage.
Certification
HSE occupational health & safety oil & gas
References
References available on request
Timeline
Specialist (AWS/Engineering systems/PA/GA)
Lukoil Mid East (EuroDesign Company)
2022.04 - Current
Specialist (IT Asset)
Lukoil Mid East (EuroDesign Company)
2021.02 - 2022.03
IT Helpdesk, Fingerprint Admin & IT Supervisor
IGCC Group Contracting Company
2018.09 - 2021.02
Accountant & Visa and Ticketing Agent
Anwar al Huda travel agency
2017.03 - 2017.09
Elevator's maintenance operator
Baraem Al Rafid
2014.07 - 2014.11
Diploma - Electronic Department
Basra Technical Institute
2012.01 - 2014.07
HSE occupational health & safety oil & gas
ITILv4 Foundation Prep Course
Certificate of attendance for H2S Awareness
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