Hana Biskova
Senior Digital Transformation Principal DACH
Bassum
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer first mindset.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Senior Digital Transformation Principal DACH
HighRadius Technologies
08.2023 - Current
- Provided comprehensive sales reports, offering valuable insights into trends and areas for improvement within sales process.
- Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
- Strategically prioritized workload based on account size, potential revenue gains, or risk factors affecting success.
- Effectively resolved escalated client issues in timely manner while maintaining positive working relationships.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Collaborated closely with cross-functional teams to ensure seamless service delivery for clients.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Managed diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Increased overall revenue by identifying upselling opportunities and presenting relevant product offerings to existing clients.
- Maintained high level of product knowledge, enabling confident and informed sales presentations to potential clients.
- Sales Quota of 136% ($4,161,000) achieved
Digital Transformation Principal
HighRadius Technologies
03.2022 - 07.2023
- Leveraged excellent communication skills when presenting complex technical information to non-technical audiences.
- Continuously improved personal knowledge of evolving technologies through self-directed learning initiatives (for example Gen AI)
- Maintained up-to-date expertise in industry trends and competitor offerings, ensuring competitive edge in negotiations.
- Championed new product lines by educating customers on features, advantages, and applications relevant to their businesses.
- Collaborated closely with engineering team to ensure accurate product knowledge for successful client demonstrations.
- Mentored junior sales representatives, offering guidance on best practices and sharing valuable industry insights.
- Collaborated with customers and asked questions to assess needs and budgets.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Sales Quota of 98% ($2,320,000) achieved
Solution Principal
HighRadius Technologies
01.2021 - 02.2022
- Enhanced client satisfaction by delivering tailored pre-sales presentations and product demonstrations.
- Educated customers on product offerings, effectively positioning company as trusted partner in their success journey.
- Managed customer relationships throughout sales lifecycle, maintaining strong communication channels.
- Partnered with cross-functional teams to ensure seamless delivery of customized solutions to clients.
- Played pivotal role in closing high-value deals by showcasing product capabilities and benefits during client meetings.
- Drove sales growth through proactive identification of upsell/cross-sell opportunities during initial sales cycle
- Sales Quota of 96% ($1,536,000) achieved
Process Owner Sales Finance
Anheuser-Busch
01.2020 - 12.2020
- Responsible for HighRadius solutions delivery in EMEA and further Global Rollout
- Developed strong cross-functional relationships to ensure seamless communication among departments.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
- Handled escalations from customers or internal stakeholders; swiftly resolved issues while maintaining positive working relationships.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Championed adoption of new tools or methodologies within organization; provided training as needed to ensure successful implementation.
- Fostered culture of continuous improvement through regular retrospective meetings with team.
- Solution implemented on time and budget. Benefits worth of equivalent of 6 FTEs and $500k bad debt recovery, in line with calculate business case
NoCC Finance Project Manager
Anheuser-Busch
03.2018 - 12.2019
- Responsible for implementation of On Premise AR solution for EMEA
- E2E project delivery starting from blueprinting, SOW finalization, Project planning, Running design workshop, tracking build activities, supporting UAT and change management/adoption post Go live
- Responsible for success criteria definition and tracking
- Fostered culture of continuous improvement by encouraging team members to share feedback on work processes regularly.
- Delivered regular updates on project progress to senior management, highlighting successes and challenges while offering actionable insights for increased performance moving forward.
- Drafted budgets according to strict constraints and submitted for review on schedule.
- Project delivered on time and budget
Collections and Accounts Receivables Expert
Anheuser-Busch
07.2016 - 02.2018
- Assisted with day-to-day operations, working efficiently and productively with all team members in whole EMEA Accounts Receivables department (around 40 people)
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
- Nominated to participate in specific training for top performers with focus on Expert background (Lean Six Sigma Certification, Solving specific complex use cases, Managing assigned project end to end with final presentation to senior Leadership)
- Delivered remaining 3 projects on time and budget including benefits realization as planned (equivalent of 3 FTEs)
Collections UK Process Expert
Anheuser-Busch
09.2015 - 06.2016
- Collaborated with cross-functional teams to ensure consistent process execution.
- Maintained strong relationships with internal teams ensuring their needs were met effectively balancing competing priorities and resource constraints.
- Served as subject matter expert on specific processes providing guidance and support to other team members when needed.
- Leveraged Lean Six Sigma methodologies to identify opportunities for waste reduction and improved efficiency.
- Identified top 5 improvement initiatives and successfully delivered 2 of them (within this role) on time and budget
Credit Control Specialist
Anheuser-Busch
02.2014 - 08.2015
- Responsible for end to end collection and dispute management activities for key customers in UK and Ireland
- Focus on customer centricity , fast turnaround for customer inquiries
- Championed doption of new ERP tool (SAP ECC 6.0) that streamlined workflows across multiple departments
- Earned recognition as top performer consistently exceeding targets throughout tenure as specialist in field
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Overachieved allocated overdue target by 15%
Education
Master of Economics - Macroeconomics, National Economics
University of Economics
Prague 02.2012 - 04.2014
Bachelor in Macro Economics - Macroeconomics, National Economics
University of Economics
Prague 10.2008 - 12.2011
Skills
Value-based selling
undefinedAccomplishments
- 4 times top performer in EMEA
- One time top performed Globally
- President's Club
- Innovator of the Year
Timeline
Senior Digital Transformation Principal DACH
HighRadius Technologies
08.2023 - Current
Digital Transformation Principal
HighRadius Technologies
03.2022 - 07.2023
Solution Principal
HighRadius Technologies
01.2021 - 02.2022
Process Owner Sales Finance
Anheuser-Busch
01.2020 - 12.2020
NoCC Finance Project Manager
Anheuser-Busch
03.2018 - 12.2019
Collections and Accounts Receivables Expert
Anheuser-Busch
07.2016 - 02.2018
Collections UK Process Expert
Anheuser-Busch
09.2015 - 06.2016
Credit Control Specialist
Anheuser-Busch
02.2014 - 08.2015
Master of Economics - Macroeconomics, National Economics
University of Economics
02.2012 - 04.2014
Bachelor in Macro Economics - Macroeconomics, National Economics
University of Economics
10.2008 - 12.2011
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