Hannah Pellegrini
Neusiedl am See,1
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
3
3
years of professional experience
Work History
Private Nanny
Das Rieser
2023.03 - 2023.09
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Children's Entertainer
Kinderhotel Felben
2022.12 - 2023.03
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
- Created fun and animated skits aligned with company mission and values for guest enjoyment.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Received coaching to refine skills and abilities.
Callcenter Agent
Marriott International
2021.10 - 2022.03
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
Business Manager
LASERMAXX Entertainment
2020.10 - 2021.10
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Supported business management projects by monitoring and tracking risks, issues and action items.
Education
High School Diploma -
Handelsschule
Neusiedl Am See, Austria05.2019
Skills
- Activity Planning
- Positive Reinforcement Methods
- Extracurricular Activities
- Parent Relationship Development
Languages
German, English
Native language
Timeline
Private Nanny
Das Rieser
2023.03 - 2023.09
Children's Entertainer
Kinderhotel Felben
2022.12 - 2023.03
Callcenter Agent
Marriott International
2021.10 - 2022.03
Business Manager
LASERMAXX Entertainment
2020.10 - 2021.10
High School Diploma -
Handelsschule
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