Hans Reinhard Grininger
Shop Manager
Grödig
Summary
Dynamic management professional with a proven track record of leading teams to exceed sales targets through strategic coaching and performance monitoring. Expertise in fostering collaborative environments that drive employee engagement and productivity. Skilled in identifying and resolving complex operational challenges, implementing proactive solutions to enhance efficiency and effectiveness. Committed to continuous improvement and innovation in team management and sales strategies.
Overview
21
21
years of professional experience
2
2
Languages
Work History
Shop Manager
Trespass Austria Retail Ltd. (DOC Salzburg)
09.2023 - Current
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Developed new promotional campaigns to attract new customers.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
Billa AG
09.2023 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed inventory control, cash control, and store opening and closing procedures.
Department Manager F&B
Maximarkt GmbH
07.2022 - 06.2023
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Biologist
Procomcure Biotech GmbH
06.2021 - 05.2022
- Covid-19 PCR Diagnostics
- Handled specimens and conducted tests according to established protocols, keeping efficient records on all experiments.
- Maintained high-quality records of experiments, ensuring accurate documentation for future reference and analysis.
- Developed management strategies to address biological quality issues and makes recommendations for implementation.
Shop Manager
KiK Textilien & Non-Food GmbH
01.2020 - 04.2021
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Consulted customers to boost product sales and services.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Biologist
Kardinal Schwarzenberg Klinikum, Department of Pathology
11.2014 - 06.2019
- Collaborated with pathologists to improve diagnostic accuracy through enhanced communication of laboratory findings.
- Streamlined workflow for faster turnaround times by optimizing specimen handling and tracking processes.
- Ensured high-quality results with thorough quality control measures, leading to increased diagnostic accuracy.
- Maintained state-of-the-art laboratory equipment through proper calibration, troubleshooting, and repair tasks.
- Maximized team productivity by effectively managing staff schedules, workloads, and performance evaluations.
- Established strong relationships with vendors through clear communication of requirements and prompt resolution of any issues arising during procurement processes.
- Mentored junior staff members in advanced staining techniques, enhancing their technical skills while fostering professional growth.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Prepared solutions, stains and reagents in accordance with standards.
- Completed complex histological procedures to prepare slides for analysis.
- Reviewed slides for quality control prior to sending to pathologists.
- Operated instrumentation for tissue dehydration and section clearing.
- Documented routine laboratory instrument maintenance and corrective actions.
- Sorted specimens according to priority and difficulty of procedures and recorded all processes in pathology log.
- Cut, mounted and stained samples from hospital patients suffering from acute and chronic concerns.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Assisted in troubleshooting equipment issues, minimizing downtime and maintaining productivity levels.
- Complied with all safety protocols and regulatory requirements to maintain a safe working environment in the lab.
- Troubleshot inconsistencies and identified errors to trace root causes and implement corrective actions.
- Reduced turnaround time for test results by streamlining histology procedures and workflow.
- Developed standard operating procedures for the histology lab, promoting consistency across all tasks.
- Performed complex tissue embedding processes, preserving samples for future analysis or archival purposes.
- Trained new histology technicians, sharing best practices and improving overall team capabilities.
- Participated in continuing education opportunities, staying current on industry advancements and trends.
- Implemented quality improvement initiatives within the laboratory resulting in reduced errors and increased efficiency.
Sales Associate
Secret Factory GmbH
11.2012 - 04.2015
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Security Officer
G&G Sicherheitsagentur GmbH
06.2006 - 12.2014
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Internship Forschungslabor Kinderspital SALK
SALK
11.2010 - 05.2012
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
Sales Advisor
Hennes & Mauritz GmbH
07.2005 - 02.2012
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Created customized solutions for clients' unique needs, resulting in enhanced customer loyalty.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Bachelor of Science -
Paris Lodron University Salzburg
Salzburg, Austria 04.2001 -
Skills
Customer service
Employee scheduling
Store operations
Recruitment and hiring
Visual merchandising
Task delegation
Customer relations
Inventory management
Performance improvement
KPI tracking
Employee development
Degree
BSc
Personal Information
Date of Birth: 08/05/1980
Languages
English
Advanced (C1)
German
Bilingual or Proficient (C2)
Timeline
Shop Manager
Trespass Austria Retail Ltd. (DOC Salzburg)
09.2023 - Current
Store Manager
Billa AG
09.2023 - 06.2024
Department Manager F&B
Maximarkt GmbH
07.2022 - 06.2023
Biologist
Procomcure Biotech GmbH
06.2021 - 05.2022
Shop Manager
KiK Textilien & Non-Food GmbH
01.2020 - 04.2021
Biologist
Kardinal Schwarzenberg Klinikum, Department of Pathology
11.2014 - 06.2019
Sales Associate
Secret Factory GmbH
11.2012 - 04.2015
Internship Forschungslabor Kinderspital SALK
SALK
11.2010 - 05.2012
Security Officer
G&G Sicherheitsagentur GmbH
06.2006 - 12.2014
Sales Advisor
Hennes & Mauritz GmbH
07.2005 - 02.2012
Bachelor of Science -
Paris Lodron University Salzburg
04.2001 -