Horokh Viktoria

• Operational Control: Daily transaction processing, monitoring bank registers, and reconciliation with PSP.
• Incidents: Investigation and resolution of disputed transactions, root cause analysis, and corrective actions.
• Processes: Building and maintaining control systems.
• Integrations: Coordination with partners and participation in integration testing.
• Analytics: Preparation of daily/weekly/monthly reports, matched/unmatched statistics, and SLA performance.
• Automation: Projects to reduce manual work and errors.
• Documentation: Maintaining knowledge base and guides in Confluence.
• Collaboration: Coordination with Product, IT, Support, and Compliance teams.

Achievements:

• Successful integration with the acquirer Unlimit.
• Successful integration with FUIB Bank.Automation of daily and monthly controls. Preparation of reports for the NBU

• modernized existing processes using Excel VBA, successfully migrated date processes to the Exact platform
• minimizing manual effort and enhancing accuracy
• revamped reports and loading tools to optimize efficiency and precision in financial reporting
• collaborating with finance and IT teams, I facilitated the creation of tailored reports based on the Exact database, meeting stakeholders' needs effectively
• orchestrated the automation of existing processes, resulting in significant time savings and improved data reliability
• documented these improvements in Confluence, ensuring clear communication and knowledge dissemination across the organization

Achievements:

• I achieved significant process optimization by modernizing existing processes with Excel VBA and migrating date processes to the Exact platform
• I collaborated with cross-functional teams to develop tailored reports based on the Exact database, fostering effective stakeholder communication and ensuring organizational alignment.

• managed the integration process while maintaining a clear scope of work within the Project Office framework
• crafted User Stories and Use Cases in Confluence to ensure clear and actionable project documentation
• effective communication with the team ensures alignment and fosters collaboration, resulting in successful project outcomes

Achievements

• managed integration processes within the Project Office framework, ensuring clarity in scope and successful project delivery
• crafted comprehensive User Stories and Use Cases in Confluence, fostering clear communication and actionable project documentation resulting in streamlined development and project success through effective collaboration

• leading daily stand-up meetings for the team to ensure alignment and track progress
• developing comprehensive system documentation for mobile application projects on iOS and Android platforms, including those for TBC UZ and Space
• effectively managing and prioritizing the backlog using the MoSCoW and Kano models to align with the company's strategic goals and objectives
• development of documentation for the implementation of an integrated CRM system

Achievements:

• led daily stand-up meetings to ensure team alignment and progress tracking, fostering efficient communication and collaboration
• developed comprehensive system documentation for mobile application projects on iOS and Android platforms, including those for TBC UZ and Space, ensuring clarity and consistency in project execution

• prepared detailed User Stories documentation in Confluence for both IOS and Android versions of the application
• developed comprehensive low diagrams and UML diagrams to visualize processes within the Internet banking project
• constructed business models for new processes and update existing ones, utilizing BPMN diagrams in Confluence for clear documentation
• engaged actively in Agile methodology, participating in various meetings such as stand-ups, demos, retrospectives, and grooming sessions
• fostered effective communication with team programmers and testers to facilitate collaboration and ensure project milestones are met smoothly

Achievements:

• prepared detailed User Stories documentation in Confluence for both IOS and Android versions of the application ensuring clear requirements and effective communication across teams
• developed comprehensive low diagrams and UML diagrams to visualize processes within the Internet banking project, facilitating understanding and enhancing project clarity.

• managed the administrated of the Middle system and UKSIB online platforms, ensuring smooth operations using system SAP
• conducted testing across multiple devices and operating systems, including IOS, Android, and Windows, to evaluate adaptation and functionality (This involved testing mobile versions to guarantee compatibility and functionality across platforms)
• engaging in testing processes for new functionalities, I ensured seamless integration and an optimal user experience
• managed submissions and testing procedures for the SAP system, ensuring reliability and efficiency
• updated user instructions to ensure clarity and accuracy and developed comprehensive test cases to validate system functionality, ensuring quality

Achievements:

• effectively managed the administration of the Middle system and UKSIB online platforms, utilizing SAP for smooth operations, ensuring system reliability and efficiency
• conducted thorough testing across multiple devices and operating systems, guaranteeing compatibility and functionality across platforms, leading to an optimal user experience and seamless integration of new functionalities

• Conducting business analysis and system analysis for existing bank systems
• Preparation BRD, SRS documentation
• Build business models for new processes, and change business models, use MS Visio
• Completion of the bank's systems in accordance with the NBU changes
• Statement of tasks for external developers (CS company)
• Development interfaces use Axure.

• Analysis of existing processes
• Modification of existing processes
• Development of technical specifications for developers
• Make changes in SRS
• Development of interfaces for the existing system
• Configure templates for documents in the system.

• Writing technical documentation for NBSM integration with BPMonline
• Preparation of test cases for integration and functional testing
• Testing the BPMonline system, in part of the integration with NBSM
• Description of stored procedures for writing strategy on S1
• Creating reports based on Power Pivot with MS SQL.

• Conducting an analysis of the C-Sense decision-making system with other systems
• Optimization of changes to the strategy (credit card, car loans, and cash loans) in SDS (Strategy Design Studio, Experian product) and in the C-Sense decision-making system
• Writing BRD, SRS for the Single Front for Credit Products project
• Information gathering and consolidation for the product catalog in the E-Front project
• Drawing diagrams for the Single Front project in BPMN.