Hristo Chochev
Vienna
Summary
Proven to enhance customer satisfaction and loyalty at ITSP Salzburg through empathetic service and efficient dispute resolution. Skilled in beverage preparation and suggestive selling, I excel in high-volume environments, ensuring optimal guest experiences. Demonstrates strong teamwork and communication, significantly contributing to a positive workplace. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
2
2
years of professional experience
Work History
Bartender
NENI Group Vienna
04.2024 - 09.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Customer Service Representative
ITSP Salzburg
02.2024 - 03.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Service
Querfeld Famillie-Crossfield`s Australian Pub
06.2023 - 10.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Bartender
Hard Rock Cafe Vienna
07.2022 - 12.2022
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Skills
Beverage Preparation
Payment Processing
Suggestive Selling
Liquor, beer, and wine knowledge
Languages
Bulgarian
Native language
English
Proficient
C2
German
Intermediate
B1
Timeline
Bartender
NENI Group Vienna
04.2024 - 09.2024
Customer Service Representative
ITSP Salzburg
02.2024 - 03.2024
Service
Querfeld Famillie-Crossfield`s Australian Pub
06.2023 - 10.2023
Bartender
Hard Rock Cafe Vienna
07.2022 - 12.2022
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