Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Hui-Ling Lan

Passenger Service Agent
Vienna

Summary

Engaging and patient English teaching professional with 15+ years of experience responding to all types of customer inquiries in fluent English and Chinese. Excellent reputation for resolving problems and improving customer satisfaction. Proficiency in MS Office and a fast learner in new fields. Eager to join China Airline to grow customer loyalty and provide China Airline customer with a first class experience. In previous roles maintained customer satisfaction and received 98% positive customer survey results.

Overview

13
13
years of professional experience
1
1
Certification
1
1
Language

Work History

Online English Teacher

Tutor ABC Inc.
Vienna
2019.10 - 2021.12
  • Provided and demonstrated personalized English lessons to internal/ external customers base on individual needs and offering suggestions. Exceeded to increase sign up rate 15% above the company average.
  • Maintained customer satisfaction rate 98% annually with forward-thinking strategies on addressing customer needs and resolving concerns or complaints.
  • Collected and analyzed customer to prepare and implement productive lesson plans and evaluate learning results to boost customer learning progress.
  • Utilized multimedia strategies and diverse group activities to convey information in fresh and interesting ways.

ESL Teacher

Washington American Bilingual School
Taichung
2006.09 - 2017.01
  • Coordinated communication between students and parents to meet quarterly and yearly educational goals and collaborated with administrators on classroom policies, management strategies and discipline.
  • Developed activities and integrated technology to diversify instruction to improve students' English abilities in all subjects and altered lesson plans for students needing extra guidance.
  • Assisted department head in establishing daily schedules, curriculum and organizing holiday celebration activities and summer/ winter camps.
  • Acted as an advisor to both local and foreign colleagues to help improve their teaching experience as well as their experiences within the workplace.
  • Skilled in using Microsoft Office efficiently to create powerpoint presentations, excel spreadsheets, and word documents to help students in learning.
  • Awarded of “The Best Teacher Of The Year” in 2008, 2012, 2016

Education

Chaoyang University of Technology

Skills

Fluent in English and Chinese, A2 Level in German

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Languages

Fluently in both English and Chinese.

Certification

TESOL Teaching License

Timeline

Online English Teacher

Tutor ABC Inc.
2019.10 - 2021.12

ESL Teacher

Washington American Bilingual School
2006.09 - 2017.01

Chaoyang University of Technology

TESOL Teaching License

Hui-Ling LanPassenger Service Agent