Hui-Ling Lan
Passenger Service Agent
Vienna
Summary
Engaging and patient English teaching professional with 15+ years of experience responding to all types of customer inquiries in fluent English and Chinese. Excellent reputation for resolving problems and improving customer satisfaction. Proficiency in MS Office and a fast learner in new fields. Eager to join China Airline to grow customer loyalty and provide China Airline customer with a first class experience. In previous roles maintained customer satisfaction and received 98% positive customer survey results.
Overview
13
13
years of professional experience
1
1
Certification
1
1
Language
Work History
Online English Teacher
Tutor ABC Inc.
Vienna
10.2019 - 12.2021
- Provided and demonstrated personalized English lessons to internal/ external customers base on individual needs and offering suggestions. Exceeded to increase sign up rate 15% above the company average.
- Maintained customer satisfaction rate 98% annually with forward-thinking strategies on addressing customer needs and resolving concerns or complaints.
- Collected and analyzed customer to prepare and implement productive lesson plans and evaluate learning results to boost customer learning progress.
- Utilized multimedia strategies and diverse group activities to convey information in fresh and interesting ways.
ESL Teacher
Washington American Bilingual School
Taichung
09.2006 - 01.2017
- Coordinated communication between students and parents to meet quarterly and yearly educational goals and collaborated with administrators on classroom policies, management strategies and discipline.
- Developed activities and integrated technology to diversify instruction to improve students' English abilities in all subjects and altered lesson plans for students needing extra guidance.
- Assisted department head in establishing daily schedules, curriculum and organizing holiday celebration activities and summer/ winter camps.
- Acted as an advisor to both local and foreign colleagues to help improve their teaching experience as well as their experiences within the workplace.
- Skilled in using Microsoft Office efficiently to create powerpoint presentations, excel spreadsheets, and word documents to help students in learning.
- Awarded of “The Best Teacher Of The Year” in 2008, 2012, 2016
Education
Chaoyang University of Technology
Skills
Fluent in English and Chinese, A2 Level in German
Proficiency in Microsoft Office, Excel, and Power Points skills
Effective communicator and negotiator
Patient listener and quick thinking problem solver
Can-do attitude owner
Certification
TESOL Teaching License
Timeline
Online English Teacher
Tutor ABC Inc.
10.2019 - 12.2021
ESL Teacher
Washington American Bilingual School
09.2006 - 01.2017
Chaoyang University of Technology