ISMAIL EROGLU
Electronics Engineer
Ankara
Summary
Dynamic leader with a proven track record at Siemens Mobility, adept in team leadership and customer relationship management. Excelled in optimizing service delivery and enhancing customer satisfaction through strategic planning and effective problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Customer Service Country Business Unit Manager
Siemens Mobility
11.2018 - Current
- Lead and manage the customer service team, ensuring high performance and morale.
- Develop and implement customer service strategies aligned with business goals.
- Analyze market trends to anticipate customer needs and adapt services accordingly.
- Foster strong relationships with key clients and stakeholders.
- Ensure that customer loyalty and retention strategies are effectively executed.
- Prepare reports on customer service performance for upper management.
- Establish and track key performance indicators (KPIs) to measure team and individual performance.
- Balanced risk management with strategic objectives to optimize overall business performance outcomes.
- Negotiated contracts with vendors for cost-effective procurement of goods and services.
- Managed budgets and resources effectively to achieve financial goals and maximize profitability.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Service Operation Manager
Siemens Mobility
09.2013 - 11.2018
- Manage day-to-day operations to ensure efficient service delivery.
- Develop and implement operational procedures and standards.
- Lead, train, and motivate staff to achieve performance goals.
- Built a culture of continuous improvement by encouraging innovation from team members at all levels of the organization.
- Achieved consistent on-time project completion by effectively managing schedules, resources, and budgets.
- Monitor service quality and customer satisfaction metrics.
- Allocate resources effectively to meet service demands.
- Manage scheduling and staffing to ensure optimal coverage.
- Collaborated with cross-functional teams to develop strategies for improving overall business performance.
- Negotiated beneficial contracts with suppliers/vendors resulting in cost savings without sacrificing quality or reliability.
- Resolved customer complaints in professional and timely manner.
- Build and maintain strong relationships with clients and stakeholders.
- Prepare regular reports on operational performance for management review
Maintenance Manager
CAF
05.2008 - 09.2013
- Supervise and manage the maintenance team, including hiring, training, and performance evaluations.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Managed a team of technicians, providing guidance and support for skill development and performance improvement.
- Prepare and manage the maintenance budget, ensuring cost-effective operations.
- Manage the maintenance and repair of machinery and equipment to ensure optimal performance.
- Identify opportunities for process improvements and efficiencies in maintenance operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Field Engineer
Spectro Scientific
09.2005 - 05.2013
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Troubleshot system malfunctions using state-of-the-art diagnostic tools, quickly resolving issues to minimize disruptions in service.
- Performed root cause analysis on equipment failures, identifying areas for improvement and reducing repeat incidents.
- Managed budget, scheduling, quality assurance, safety compliance and coordination of construction trades and contractors.
- Streamlined documentation procedures, improving accessibility and accuracy of technical records.
- Designed and implemented quality control processes to facilitate customer satisfaction.
Education
Electronics Engineering
Erciyes University
Kayseri,Turkey 04.2001 -
High School Diploma -
Kırıkkale Anatolian High School
Kırıkkale,Turkey 04.2001 -
Skills
Team Leadership
Emergency Response
Teamwork and Collaboration
Customer Service
Computer Skills
Problem-Solving
Time Management
Sales strategy
Excellent Communication
Team Collaboration
Organizational Skills
Team building
Decision-Making
Multitasking Abilities
Customer Relationship Management
Marketing strategy
Accomplishments
- During my tenure as Country Business Manager, Siemens Mobility Turkey signed a total of approximately 200 million euros in RS and RI service contract agreements.
- Currently managing a team of 73 people.
- Successfully established the Siemens Mobility service team from scratch.
Languages
Turkish
Native language
English
Advanced
C1
Interests
Reading
History
Timeline
Customer Service Country Business Unit Manager
Siemens Mobility
11.2018 - Current
Service Operation Manager
Siemens Mobility
09.2013 - 11.2018
Maintenance Manager
CAF
05.2008 - 09.2013
Field Engineer
Spectro Scientific
09.2005 - 05.2013
Electronics Engineering
Erciyes University
04.2001 -
High School Diploma -
Kırıkkale Anatolian High School
04.2001 -
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