Igor Prytula
Vienna
Summary
I am a IT engineer with more than 5 years of experience in support projects. Now I am considering the possibility of new challenges related to public cloud services and further development as an engineer in the field of automation, scripting, working with databases etc.
Overview
7
7
years of professional experience
4
4
Languages
Work History
IT Engineer
Global Blue
2024.09 - Current
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions at 1st and 2nd Level of Support
- Work with problem resolution with major incidents, searching logs and impoving monitoring systems (Splunk.SCOM)
- setup of work in ticket systems such as SNOW, Salesforce, Zurrent
- Management infrastructure in Azure Cloud,managment woking env in Google Workspace. Working with infrastructure based on VMware virtualization (VC and creation of tenant environments with configuration in Cloud Director VCD)
- Designed and deployed effective IT solutions for increased productivity and streamlined operations.
- Managed IT projects from inception to completion, ensuring on-time delivery within budget constraints.
- Developed comprehensive documentation for IT processes, streamlining knowledge sharing among team members.
NOC engineer L2
Zerto
2021.04 - 2024.09
- Product-related project for disaster recovery and backup operation for client servers. Supporting more than 1,000 companies worldwide, working directly with the product in customer environments(VC/VCD/HyperV/Azure/AWS/GSP) Troubleshooting situations related to product and customer environments, collecting logs and analyzing the situation with developers, provide effective solutions for customers in different situations
System administrator/L2 Support engineer
Zelh
2020.10 - 2021.04
- The project is related to the support of the office/services of the transport company. IP-telephony, network, and communication between offices, support of accounts and purchase of equipment, and arrangement of server infrastructure
System Administrator
Echo
2019.04 - 2020.09
Education
Master - Computer Engineering
National University Lviv Polytechnic
09.2016
Skills
Working in teams
Communication
Virtualization(Vmware env/HyperV)
Cloud(Azure/AWS)
Timeline
IT Engineer
Global Blue
2024.09 - Current
NOC engineer L2
Zerto
2021.04 - 2024.09
System administrator/L2 Support engineer
Zelh
2020.10 - 2021.04
System Administrator
Echo
2019.04 - 2020.09
Master - Computer Engineering
National University Lviv Polytechnic