Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Igor Prytula

Igor Prytula

Vienna

Summary

I am a IT engineer with more than 5 years of experience in support projects. Now I am considering the possibility of new challenges related to public cloud services and further development as an engineer in the field of automation, scripting, working with databases etc.

Overview

7
7
years of professional experience
4
4
Languages

Work History

IT Engineer

Global Blue
09.2024 - Current
  • Troubleshot complex technical issues, providing timely resolution to minimize disruptions at 1st and 2nd Level of Support
  • Work with problem resolution with major incidents, searching logs and impoving monitoring systems (Splunk.SCOM)
  • setup of work in ticket systems such as SNOW, Salesforce, Zurrent
  • Management infrastructure in Azure Cloud,managment woking env in Google Workspace. Working with infrastructure based on VMware virtualization (VC and creation of tenant environments with configuration in Cloud Director VCD)
  • Designed and deployed effective IT solutions for increased productivity and streamlined operations.
  • Managed IT projects from inception to completion, ensuring on-time delivery within budget constraints.
  • Developed comprehensive documentation for IT processes, streamlining knowledge sharing among team members.

NOC engineer L2

Zerto
04.2021 - 09.2024
  • Product-related project for disaster recovery and backup operation for client servers. Supporting more than 1,000 companies worldwide, working directly with the product in customer environments(VC/VCD/HyperV/Azure/AWS/GSP) Troubleshooting situations related to product and customer environments, collecting logs and analyzing the situation with developers, provide effective solutions for customers in different situations

System administrator/L2 Support engineer

Zelh
10.2020 - 04.2021
  • The project is related to the support of the office/services of the transport company. IP-telephony, network, and communication between offices, support of accounts and purchase of equipment, and arrangement of server infrastructure

System Administrator

Echo
04.2019 - 09.2020

Education

Master - Computer Engineering

National University Lviv Polytechnic
09.2016

Skills

Working in teams

Communication

Virtualization(Vmware env/HyperV)

Cloud(Azure/AWS)

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Websites

Timeline

IT Engineer

Global Blue
09.2024 - Current

NOC engineer L2

Zerto
04.2021 - 09.2024

System administrator/L2 Support engineer

Zelh
10.2020 - 04.2021

System Administrator

Echo
04.2019 - 09.2020

Master - Computer Engineering

National University Lviv Polytechnic

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Igor Prytula