IGOR SPATARI
Chisinau
Summary
With experience in customer support, I have developed essential skills such as data analysis and understanding customer needs. I am eager to further develop my knowledge in sales analysis and contribute to the success of the team by applying these skills in the new role of Sales Analyst.
Overview
6
6
years of professional experience
Work History
Customer Call Center Operator (Agent SPOC)
Coca-Cola HBC
08.2022 - Current
- Stock processing at distributors and loading in SDO,
- Correct mapping of clients in SDO,
- Designing work process for team,
- Identifying products with the wrong name in Customer Portal and correcting them,
- Mapping new customers in SDO,
- Managing customer records in Customer Portal, including correcting data and overseeing system administration. Responsibilities also include identifying and resolving errors, uploading product images, and ensuring accurate product naming.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Suggested solutions when appropriate to resolve customer issues quickly and effectively.
Commercial Representative
STARNET SOLUTII
11.2018 - 08.2022
- Customer service,
- Market research,
- Collaboration with other departments,
- Task processing,
- Selling and promoting starnet services,
- Work with objections and overcoming them
- Developed and implemented sales plans to increase customer base.
- Negotiated contracts with clients and vendors to ensure profitability of the business.
Education
Marketing and Logistics -
Free International University of Moldova
Chisinau06-2018
High School "STEFAN VODA"
12.2014
Skills
- Creativity
- Adaptability
- Problem solving
- Attention to detail
- Leadership
- Motivated
- Teamwork
- Collaboration
Timeline
Customer Call Center Operator (Agent SPOC)
Coca-Cola HBC
08.2022 - Current
Commercial Representative
STARNET SOLUTII
11.2018 - 08.2022
Marketing and Logistics -
Free International University of Moldova
High School "STEFAN VODA"
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