Ioana Baila
Sibiu,SB
Summary
Results-driven Account Manager with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Account Manager
Colt Technology Services
05.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Achieved recognition as Sales Ninja in Coltie Awards 2022 for outstanding performance.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Sponsorship Account Manager, Project Manager, PR
Radu Stanca National Theatre of Sibiu
11.2008 - 04.2021
- Negotiated contract terms, resulting in mutually beneficial agreements for both parties.
- Facilitated smooth communication between internal teams and external partners, promoting efficient workflows and project completion.
- Collaborated with the marketing department to develop cohesive and compelling sponsorship packages, increasing overall appeal to potential partners.
- Collaborated with cross-functional teams to execute successful events and activations, ensuring sponsor satisfaction.
- Optimized event budgets by negotiating cost-effective deals with vendors for services such as catering, venue rental, or entertainment.
- Established clear goals and expectations for each partnership, fostering accountability among all stakeholders involved in the process.
- Enhanced brand visibility for sponsors by creating targeted marketing campaigns and promotional materials.
- Implemented creative strategies for activating sponsorships at events, maximizing exposure for partner brands.
- Delivered comprehensive post-event reports that summarized successes while identifying areas for improvement moving forward.
- Developed long-lasting relationships with sponsors through effective account management and consistent communication.
- Monitored cultural industry news and developments to stay informed on relevant trends that could impact client partnerships or create new opportunities for growth.
- Developed customized proposals tailored to the unique needs and objectives of prospective sponsors.
- Analyzed market trends to identify potential sponsorship prospects, leading to a more robust pipeline of opportunities.
- Leveraged strong organizational skills to manage multiple projects simultaneously while meeting deadlines effectively.
- Increased sponsorship revenue by identifying and securing new partnership opportunities.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Prepared sales presentations for clients showing success and credibility of the cultural product.
- Organized promotional events and interacted with community to increase sales volume.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Negotiated and managed third-party contracts related to national and international tours.
- Initiated, designed, submitted and implemented projects in the cultural field - public and private financing
- submitted projects to the European Commission under the Creative Europe Programme and the Culture Programme that were aligned with the priorities of the Creative Europe Programme, such as promoting cultural diversity, fostering international cooperation, and enhancing the competitiveness of the cultural and creative sectors;
- Collaborated with partners and institutions from different countries who share similar cultural priorities and values.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
Marketing & Sales, Human Recourses Activities
Grewe SRL
09.2006 - 10.2008
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Directed trade show participation, maximizing exposure for company products and services.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
- Increased consumer engagement by creating personalized experiences through targeted segmentation strategies.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Collaborated with cross-functional teams to develop innovative product launches and promotions.
- Evaluated competitor activity to inform strategic decision-making within the marketing department.
- Cultivated strong media presence, securing favorable coverage in top-tier publications through effective public relations strategies.
- Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
- Enhanced user experience on company website with comprehensive redesign, leading to increased traffic and engagement.
- Streamlined event marketing strategies to maximize brand exposure and generate direct sales opportunities at industry events.
- Negotiated advantageous contracts with vendors and service providers, reducing marketing costs while maintaining quality.
- Kept records and workbooks of personnel files;
Education
No Degree - Business Administration And Management
Lucian Blaga University of Sibiu
Sibiu06-2010
Bachelor of Arts - International Relations And Political Studies
Lucian Blaga University of Sibiu
Sibiu06-2007
Skills
- Account Managemen
- Project Management
- Teamwork and Collaboration
- Client Relations
- Sales Development
- Networking skills
- Goals and performance
- Contract Negotiation
- Revenue Generation
- Client Development
- Cross-Functional Collaboration
Hobbies and Interests
- Passionate about music, particularly playing the piano.
- Enjoy watching movies and traveling.
- Avid reader of non-fiction books, focusing on philosophy, personal development, economics, and history.
- Enthusiastic about staying updated with the latest trends in technology, politics, marketing, and personal development through podcasts.
Volunteering Experience:
- Volunteer Member, LEADERS Foundation (2003-2007)
Contributed to an organization dedicated to nurturing and supporting individuals with the values and principles necessary to become responsible leaders, aiming to strengthen Romania at all levels
Timeline
Account Manager
Colt Technology Services
05.2021 - Current
Sponsorship Account Manager, Project Manager, PR
Radu Stanca National Theatre of Sibiu
11.2008 - 04.2021
Marketing & Sales, Human Recourses Activities
Grewe SRL
09.2006 - 10.2008
No Degree - Business Administration And Management
Lucian Blaga University of Sibiu
Bachelor of Arts - International Relations And Political Studies
Lucian Blaga University of Sibiu
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