Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ioana Breana

Ioana Breana

Summary

Head of Online Casino with a solid background in the gaming industry, boasting 9 years of experience in casino management and customer service. Proficient in overseeing and optimizing various casino operations, including table games, slots, and guest services. Proficient at implementing strategies to enhance player experiences, drive revenue growth, and ensure compliance with regulatory standards. Experienced in staff training and development, with a focus on fostering a positive and customer-centric environment. Skilled in using casino management systems and leveraging analytics to identify trends and opportunities for operational improvement. Proven ability to handle high-pressure situations with professionalism and maintain a strong commitment to responsible gaming practices.

Overview

18
18
years of professional experience

Work History

Head of Online Casino

Austrian Lotteries
04.2024 - Current
  • Develop and implement the online casino strategy aligned with overall business objectives.
  • Identify growth opportunities, market trends, and product innovations to enhance user acquisition and retention.
  • Oversee the development and optimization of the casino product roadmap.
  • Manage game selection, promotions, game release scheduling, and UI/UX improvements.
  • Monitor daily performance metrics (revenue, engagement, RTP).
  • Maintain strong relationships with game providers and platform suppliers.
    Negotiate commercial terms and ensure adherence to SLAs and compliance standards.
  • Collaborate with legal and compliance teams to manage risk and responsible gaming protocols.
  • Lead and grow a team of trainers,casino managers, team leaders, Audio Visual Broadcasting Team, and product owners.

Studio Manager

Skywind Live
08.2020 - Current
  • Responsible for the efficient and effective operation of the studio, ensuring a smooth workflow, excellent customer service, and overall success of the studio's activities.
  • Oversee and manage the daily operations of the studio.
  • Develop and implement operational policies and procedures.
  • Recruit, train, and supervise studio staff.
  • Schedule and coordinate staff shifts and assignments.
  • Conduct performance evaluations and provide feedback to staff.
  • Handle customer inquiries, concerns, and feedback.
  • Monitor and control expenses to ensure financial objectives are met.
  • Handle financial transactions, invoicing, and billing.
  • Ensure compliance with safety regulations and protocols.
  • Handle administrative duties, including record-keeping, filing, and data management.
  • Maintain accurate records of studio bookings, memberships, and financial transactions.
  • Familiarity with relevant software and tools for studio management.
  • Stay updated on industry trends and technology to enhance studio operations.

Service Manager

Evolution Gaming
10.2018 - 09.2019
  • Responsible for overseeing the operations during a specific shift, ensuring the smooth and efficient running of daily activities.
  • Supervise and coordinate the work of team members during the assigned shift.
  • Schedule and assign tasks to employees.
  • Address employee performance issues and conduct performance reviews.
  • Oversee daily operations and ensure adherence to company policies and procedures.
  • Monitor inventory levels and coordinate with relevant departments for restocking.
  • Implement and maintain operational best practices.
  • Identify and resolve operational issues in a timely manner.
  • Make quick and effective decisions to address challenges.
  • Foster a positive and collaborative work environment.

Service Manager

Evolution Gaming
11.2017 - 09.2018
  • Responsible for overseeing the operations during a specific shift, ensuring the smooth and efficient running of daily activities.
  • Supervise and coordinate the work of team members during the assigned shift.
  • Schedule and assign tasks to employees.
  • Address employee performance issues and conduct performance reviews.
  • Oversee daily operations and ensure adherence to company policies and procedures.
  • Monitor inventory levels and coordinate with relevant departments for restocking.
  • Implement and maintain operational best practices.
  • Identify and resolve operational issues in a timely manner.
  • Make quick and effective decisions to address challenges.
  • Foster a positive and collaborative work environment.

Corporate Trainer

Evolution Gaming
07.2016 - 11.2017
  • Design and develop training programs for various casino departments, including but not limited to table games, security, customer service, and other relevant areas.
  • Conduct training sessions for new hires, as well as ongoing training for existing staff to enhance their skills and keep them updated on industry standards.
  • Assess the performance of trainees through practical evaluations and written tests to identify areas for improvement and ensure compliance with casino policies.
  • Keep detailed records of training sessions, attendance, and individual progress to track employee development and address any concerns or gaps in knowledge.
  • Emphasize and promote responsible gaming practices among employees, ensuring they understand the importance of adhering to ethical and legal standards.

Sales and Marketing Intern

NetBet Sporting Bet
01.2015 - 08.2015
  • Develop and implement integrated sales and marketing plans to achieve company goals.
  • Conduct market analysis to identify new opportunities, customer segments, and competitive positioning.
  • Establish annual and quarterly departmental targets, budgets, and KPIs.
  • Build and maintain strong relationships with key customers and partners.
  • Oversee the planning and execution of marketing campaigns (digital, print, events).
  • Manage brand positioning, messaging, and corporate identity.


Croupier

Galaxy Casino
12.2012 - 05.2014
  • Operate and conduct casino table games such as Blackjack, Roulette, Baccarat, Poker, or others in accordance with house rules and legal regulations.
  • Ensure accurate and efficient handling of chips, cards, dice, and other game-related materials.
  • Engage with guests in a professional, friendly, and courteous manner to enhance their gaming experience.
  • Monitor players to ensure adherence to game rules and detect any irregular or suspicious behavior.
  • Report any disputes, cheating, or unusual activity to the pit boss or gaming supervisor.

Receptionist

Grand Casino Marriott
08.2007 - 10.2012
  • Manage guest check-in/check-out procedures where applicable.
  • Assist customers with inquiries regarding casino services, promotions, events, and membership programs.
  • Register and issue player club or loyalty cards, and explain associated benefits.
  • Answer incoming calls, respond to emails, and direct inquiries to appropriate departments.
  • Coordinate with security, gaming, food and beverage, and hotel departments to fulfill guest needs.
  • Handle guest complaints or issues promptly and escalate to management when necessary.
  • Adhere to all casino policies, including those related to responsible gaming and data privacy.

Department Manager

Romanian Commodities Exchange
03.2007 - 08.2007
  • Assist in drafting, reviewing, and proofreading legal documents, contracts, NDAs, MOUs, and regulatory filings.
  • Support the legal team in monitoring regulatory updates relevant to commodities exchanges and financial markets.
  • Maintain legal records, case files, and document management systems.
  • Conduct legal research on laws, regulations, and precedents affecting the exchange.
  • Coordinate with external counsel, regulatory bodies, and internal departments as needed.
  • Track contract timelines, deadlines, and renewal dates.
  • Assist with corporate governance matters, including preparing board materials and meeting minutes.
  • Ensure compliance with internal policies and external regulatory requirements (e.g., AML, financial regulations).
  • Support the legal team during audits, investigations, or dispute resolution.

Education

Universitatea Spiru Haret
06.2012

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Eugen Lovinescu College
06.2007

Skills

  • Communication skills
  • Decision making - Expert
  • Emotional intelligence - Experienced
  • Interpersonal skills - Experienced
  • Leadership
  • Managerial skills
  • Mentoring skills
  • Organizational effectiveness
  • Team Working
  • Time management
  • Active listening
  • Customer service

Languages

English
French
Portuguese
Turkish
Romanian

Timeline

Head of Online Casino

Austrian Lotteries
04.2024 - Current

Studio Manager

Skywind Live
08.2020 - Current

Service Manager

Evolution Gaming
10.2018 - 09.2019

Service Manager

Evolution Gaming
11.2017 - 09.2018

Corporate Trainer

Evolution Gaming
07.2016 - 11.2017

Sales and Marketing Intern

NetBet Sporting Bet
01.2015 - 08.2015

Croupier

Galaxy Casino
12.2012 - 05.2014

Receptionist

Grand Casino Marriott
08.2007 - 10.2012

Department Manager

Romanian Commodities Exchange
03.2007 - 08.2007

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Eugen Lovinescu College

Universitatea Spiru Haret

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Ioana Breana