Energetic and customer-focused, excelling as a Hostess in food service settings. With a courteous and friendly demeanor, effortlessly guiding customers to their tables, providing directions, and efficiently handling reservations. Commitment to exceptional service drives constant search for innovative ways to surpass customers' expectations, ensuring a personalized and memorable experience. Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments.
Hi, I’m
Ioana Preotesi
Wien,Austria
Summary
Overview
10
years of professional experience
5
Languages
Work History
Riu Palace Meloneras 5*
Recepcionist
09.2024 - 12.2024
Job overview
- Answered and helped resolve enquiries from clients, vendors and general public.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Represented company and promoted brand with exceptional service and presentation.
- Accessed reservations system to assist guests with reservations or check vacancy.
- Answered questions about resort amenities and offered area attractions information.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Emirates and Etihad
Flight attendant
04.2022 - 04.2024
Job overview
- Assessed emergency equipment and first aid kits ahead of travel.
- Handled special needs of children, elderly and individuals with disabilities.
- Managed emergency response actions following established procedures for evacuation and passenger safety.
- Met passengers at entrance, verified tickets and directed individuals to locations.
- Helped passenger with diverse comfort requests and answered questions.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Taverna Hotel Restaurant
Front Desk Representatives/Hostess
Job overview
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Issued visitor and contractor passes and recorded visits on security system.
- Managed office calendar, set new appointments and assisted with arrangements.
- Coordinated travel flights, accommodation and itineraries for office staff.
Café Del Mar Bar Lounge International
Hostess
01.2018 - 01.2019
Job overview
- Prepared tables for guests and reset tables between customers.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Vmh Vision Mental Health Hospital
HCA,Support worker
01.2019 - 01.2022
Job overview
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Applied positive customer service approach to increase satisfaction levels.
- Oversaw daily operations to achieve high productivity levels.
Education
San Giovanni Bosco,Italy
High School Diploma from Human Science
09.2016
University Overview
Barnet southgate collage London, United Kingdom
Certificate of Higher Education from English Language
University Overview
VMH mental health hospital London, Uk
from Support worker
University Overview
Emirates Dubai
from Costumer Service
University Overview
Skills
High-volume dining
undefinedPersonal Information
Personal Information
- Nationality: Romanian
- Date of Birth: 08/04/1997
Languages
English
Spanish
Italian
French
Beginner (A1)
German
Beginner (A1)
Timeline
Recepcionist
Riu Palace Meloneras 5*
09.2024 - 12.2024
Flight attendant
Emirates and Etihad
04.2022 - 04.2024
HCA,Support worker
Vmh Vision Mental Health Hospital
01.2019 - 01.2022
Hostess
Café Del Mar Bar Lounge International
01.2018 - 01.2019
San Giovanni Bosco,Italy
High School Diploma from Human Science
Barnet southgate collage
Certificate of Higher Education from English Language
VMH mental health hospital
from Support worker
Emirates
from Costumer Service
Front Desk Representatives/Hostess
Taverna Hotel Restaurant
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