Workday
Isa Visek
Flight Attendant
Manchester
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Hotel Receptionist
Ibis
Manchester
01.2022 - Current
- address requests and complaints made by guests.
- Collected room deposits, fees, and payments.
- Stored guest valuables in safe and individual boxes for security.
- Completed late check-ins and directed guests to rooms and facilities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Hotel Assistant
Courtyard By Merriott
Linz
08.2019 - 11.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Stored guest valuables in safe and individual boxes for security.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Prepared reports on guest satisfaction levels and other metrics.
Education
High School Diploma -
Harurhey Campus
Manchester College 02.2020 - 11.2022
Skills
Problem-solving skills
Self-Motivated
Written Communication
Teambuilding
Problem-Solving
Flexible and Adaptable
Organization and Time Management
Certification
Aviation
Software
Zoom
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hotel Receptionist
Ibis
01.2022 - Current
High School Diploma -
Harurhey Campus
02.2020 - 11.2022
Hotel Assistant
Courtyard By Merriott
08.2019 - 11.2021