Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
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Iulia Ionescu

Iulia Ionescu

Vienna,Austria

Summary

Customer-oriented professional specializing in data analysis and market research. Expertise in transaction monitoring and documentation, driving operational efficiency. Proven track record in building long-term client relationships and supporting business growth through analytical skills. Committed to leveraging industry knowledge to meet organizational objectives.

Overview

15
15
years of professional experience

Work history

Claims & Clearing Expert

AWP P&C S.A , Austrian Brunch
Vienna, Austria
11.2021 - Current
  • Delivered tasks within tight deadlines, maximising overall efficiency.
  • Executed daily operations with precision, sustaining high productivity levels.
  • Resolved customer issues promptly, enhancing satisfaction rates.
  • Managed client accounts to strengthen business relations and foster loyalty.
  • Utilised Microsoft Word and various software tools for effective document production.
  • Verified invoice details against purchase orders to ensure accuracy.
  • Conducted checks on SAP transactions, maintaining data integrity.

Inside Sales / Account Manager CEE

Jarltech Europe GmbH
Vienna, Austria
10.2020 - 11.2021
  • Secured new business opportunities through strategic relationship management and market analysis.
  • Achieved exceptional sales performance by consistently meeting deadlines and budget constraints.
  • Collaborated with marketing teams to develop innovative product promotion strategies.
  • Generated KPI reports to highlight overall performance metrics effectively.
  • Researched industry leaders and competitors to identify potential partnership prospects.
  • Managed over 20 key accounts, fostering strong client relationships.
  • Negotiated contracts to establish mutually beneficial terms for company and clients.
  • Maintained comprehensive records of client communications to enhance interdepartmental transparency.

Customer Representative B2B /B2C

Telekom Romania Communications S.A
Bucharest, Romania
01.2011 - 01.2019
  • Monitored market trends to shape product development strategies.
  • Achieved 40% sales increase through targeted initiatives.
  • Responded promptly to customer queries, ensuring exceptional service delivery.
  • Addressed complex customer issues with professionalism and empathy.
  • Maintained detailed records of interactions for future reference.
  • Educated customers on product features to support informed purchasing decisions.
  • Delivered after-sales support to foster customer loyalty.

Education

Master of Science - Competitive Intelligence

National Academy ,,Mihai Viteazu ''
Bucharest
02/2016 - 09/2018

Master of Science - Competitive Intelligence

National Academy ,,Mihai Viteazu ''
Bucharest
02/2016 - 09/2018

Master of Arts - Institutions and Policies for Conflict Prevention and Crisis Management

Christian University '' Dimitrie Cantemir''
Bucharest
10/2011 - 07/2013

Skills

  • Client relationship management
  • Data analysis and market research
  • Transaction monitoring
  • Payroll processing
  • Documentation management

Languages

English
Fluent
Spanish
Advanced
Romanian
Native
German
Advanced

Affiliations

  • Reading, Art, Photography, Team sports

Timeline

Claims & Clearing Expert

AWP P&C S.A , Austrian Brunch
11.2021 - Current

Inside Sales / Account Manager CEE

Jarltech Europe GmbH
10.2020 - 11.2021

Customer Representative B2B /B2C

Telekom Romania Communications S.A
01.2011 - 01.2019

Master of Science - Competitive Intelligence

National Academy ,,Mihai Viteazu ''
02/2016 - 09/2018

Master of Science - Competitive Intelligence

National Academy ,,Mihai Viteazu ''
02/2016 - 09/2018

Master of Arts - Institutions and Policies for Conflict Prevention and Crisis Management

Christian University '' Dimitrie Cantemir''
10/2011 - 07/2013

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Iulia Ionescu