IULIA-STEFANIA ONEA
Domnesti,Arges
Summary
I am an ambitious and highly organized Operations Support Specialist at Uber, driven by a genuine desire to solve problems and optimize workflows. My expertise lies in scaling the driver and fleet ecosystem and managing high-volume supply operations—from vehicle eligibility and complex compliance to strategic partner engagement.
Rather than just following a checklist, I always look for the strategy behind a task. Currently, I oversee critical workstreams that ensure our fleet partners and drivers are platform-ready. I specialize in navigating complex internal ecosystems—using tools like Jira for KYC/compliance, Fonoa for onboarding support, and Ariane for document approval—to maintain a high-quality, fully compliant marketplace.
I thrive in fast-paced environments where I can put my critical thinking to the test. By combining data-driven outreach with operational precision, I find quick, effective solutions that unlock growth for both individual drivers and large-scale fleet organizations.
What I bring to a team:
- Proactive Problem-Solving: I don’t just identify issues; I focus on resolving them immediately. I enjoy the challenge of "unsticking" a process, handling complex cases, and making operations run smoother.
- A Technical & Strategic Mindset: My background has trained me to be highly detail-oriented and analytical, helping me bridge the gap between day-to-day operations and long-term business goals.
- Dependability & Autonomous Execution: I take pride in my time management skills, which allow me to independently handle high-volume workflows. Whether processing sensitive documentation or coordinating large-scale branding logistics, I ensure everything is delivered accurately and on time.
- Continuous Growth: I am a fast learner and always eager to master new tools, software, or methodologies that can drive better results.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work history
Operations Support Specialist
Uber
Bucharest, Romania
2023.03 - Current
My core responsibilities include:
- Key Account Manager (KAM) Interim Support: Acted as a dedicated KAM intermediary for 1 year, serving as the primary point of contact for fleet partners in core and small-city markets. Facilitated end-to-end issue resolution for payments, vehicle branding (decals), driver onboarding, in-app document approvals, and trip-related inquiries. Actively channeled driver and fleet feedback to internal teams to improve operations.
- Market Expansion & B2B Integration: Played a pivotal role in launching Uber operations across 22 new cities. Conducted targeted B2B outreach and cold-calling campaigns to local fleet operators, successfully negotiating and integrating them onto the app to build initial market supply.
- Brand Activation & Logistics Coordination: Managed vehicle branding logistics across both core and small-city markets. Handled decal scheduling and coordinated custom branding campaigns based on vehicle categories (Comfort, Black, Electric) as well as for major partnerships, including UNTOLD (10th and 11th editions), Heineken (Euro 2024), Rituals (exclusive to Uber Black vehicles), Nestlé, KitKat, Electric Castle, and SAGA Festival.
- Premium Supply Activation: Executing the daily Uber Black activation funnel, performing rigorous vehicle verification (including detailed photo and video assessments) to ensure all eligible cars meet premium service standards and are granted access to the Black section in the app.
- Agile Partner Support: Managing real-time operations and dedicated support for small-city markets via WhatsApp, providing rapid, high-touch problem resolution for drivers and fleet owners.
- Strategic Fleet Coordinator: Maintaining and updating high-priority phone support channels, acting as the primary operational bridge between the platform and Fleets/Independent Operators (IOs).
- Advanced Compliance Management: Leading the resolution of complex KYC cases for fleet partners, leveraging Jira for cross-functional tracking and systematic problem-solving.
- Onboarding Lifecycle Excellence: Facilitating specialized Fonoa and Ariane workflows, managing document approvals and driver activations to minimize friction and accelerate time-to-market for new partners.
Education
Bachelor of Business Administration - Engineering
Engineering and Management in Public Catering and Agrotouris
Bucharest, Romania 2025.10 -
Skills
Operations & Marketplace Management
- Operations Management
- Marketplace Supply Optimization
- Driver & Fleet Operations
- Premium Service Activation (Uber
- Black)
- Operational Process Improvement
Compliance & Risk
- KYC Verification & Compliance
- Regulatory Compliance Management
- Document Verification & Approval
- Risk & Case Resolution
Partner & Stakeholder Management
- Fleet Partner Relationship Management
- Stakeholder Communication
- Cross-Functional Collaboration
- Partner Support & Escalation Handling
Data & Growth Operations
- Data - Driven Outreach Campaigns
- Driver Acquisition Strategies
- Operational Performance Tracking
- Market Expansion Support
Tools & Systems
- Excel
- Microsoft Office
- Jira
- Genesys
- CRM & Internal Operations Tools
Soft Skills
- Problem Solving
- Operational Agility
- Attention to Detail
- High-Volume Task Management
Languages
Romanian
Native
English
Upper intermediate
Certification
Occupational Health and Safety (OHS / SSM) Certificate
- Certified in identifying workplace hazards and implementing preventive safety measures.
- Knowledgeable in national labor laws, safety compliance standards, and emergency response procedures.
- Trained to promote and maintain a secure and healthy working environment for internal teams and operational partners.
References
References available upon request.
Timeline
Bachelor of Business Administration - Engineering
Engineering and Management in Public Catering and Agrotouris
2025.10 -
Operations Support Specialist
Uber
2023.03 - Current