Passionate Business & Sales Operations Specialist with a demonstrated history of working in the Unified Communications industry as well as in the Information Technology and Services industry. Skilled in Business Processes, Sales Processes, Service Delivery, Analytical Skills, and Customer Relationship Management. Astute, diligent and self-starter, strongly driven by problem-solving and root cause analysis approach. Business Development & Sales Strategies professional, graduated from UNWE Sofia with a Master's degree in International Economic Relations, capable of SCRUM methodologies & BABOK v.3 framework.
As a Regional Sales Operating Officer, my main focus is to manage and measure functions essentials to sales productivity throughout strong business acumen and operational experience in order to oversee all aspects of a Sales organization's operations
•Talent Development Program, organizational team member
•Being mentor to 3 Business analysts & 1 ABM
•Successfully coordinated & governed 3 knowledge transfers for past 1 Year, one of which – for new Portfolio within the Company
•Trainer for Financial forecasting for EMEA Account Operations Team, Bulgaria
•Training development for Client invoicing assurance for EMEA Account Operations Team
•Process standardization for EMEA for Financial forecasting process & SME