Ivie Ogbevoen
Wien
Summary
An organized and dependable professional with success at managing multiple priorities with a positive and go-getter attitude. Eager to take on new and exciting responsibilities that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Officer
Velopold Vienna Rental Service and Tours
Vienna , 9
2022.09 - Current
- Manage phone system and E-mail to respond to inquiries, requests and reservation.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Provide responses to customer reviews and requests on Google and other websites within 48 hours.
Customer Experience Executive
Fidelity bank Plc.
2016.06 - 2022.05
- Kept current on market and product trends to appropriately answer customer questions.
- Organized promotional events and interacted with community which increase sales volume by over 15%.
- Collaborated with upper management and other teams to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Prepared and delivered Business reviews and reports using Office tools ,e.g Word, Excel, Power Point, e.t.c as well as other reports as may be required.
- Managed team´s meetings, logistics and travel calendar.
- Monitored performance metrics such as customer experience surveys to increase customer satisfaction scores [11]%
Adminstrative Officer
Overview Security Limited
2015.11 - 2016.04
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Developed strategies to streamline and improve office procedures.
- Scheduled office meetings and client appointments for staff teams.
- Managed department budgets and generated financial reports for management review.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and reduce data misuse.
Education
Bachelor of Science - Geology
University of Benin
Skills
- Time Management
- Customer Service Management
- Business Development
- Presentations and Demonstrations
- Travel Administration
- MS Office Suite and Google Suite Knowledge
- Mail Management.
- Office Administration
- Project Management Support
- Calendar Management
- Sales & Marketing
- Communication
Certification
- Customer Service , Alison.com - 2022
- Administrative Support , Alison.com -2022
- Fundamentals of Agile Project Management , Project Management Institute - 2023
- Fundamentals of Waterfall Management , Project Management Institute - 2023
Languages
English
Native language
German
Elementary
A2
Timeline
Front Desk Officer
Velopold Vienna Rental Service and Tours
2022.09 - Current
Customer Experience Executive
Fidelity bank Plc.
2016.06 - 2022.05
Adminstrative Officer
Overview Security Limited
2015.11 - 2016.04
Bachelor of Science - Geology
University of Benin
- Customer Service , Alison.com - 2022
- Administrative Support , Alison.com -2022
- Fundamentals of Agile Project Management , Project Management Institute - 2023
- Fundamentals of Waterfall Management , Project Management Institute - 2023
Similar Profiles
VIMALAN RAVINDRANVIMALAN RAVINDRAN
Admin and Marketing Executive at Hyperlux Dolce Vita Rental & Tours Sdn BhdAdmin and Marketing Executive at Hyperlux Dolce Vita Rental & Tours Sdn Bhd
JOHN GERALD CHOWJOHN GERALD CHOW
Customer Service Representative at Neltrips Tours & RentalCustomer Service Representative at Neltrips Tours & Rental
Mahmoud TaherMahmoud Taher
German Tour Guide at Welcome Tours (Kouni Zurich)- National Travel Service - Classic ToursGerman Tour Guide at Welcome Tours (Kouni Zurich)- National Travel Service - Classic Tours