Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ivie Ogbevoen

Wien

Summary

An organized and dependable professional with success at managing multiple priorities with a positive and go-getter attitude. Eager to take on new and exciting responsibilities that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Desk Officer

Velopold Vienna Rental Service and Tours
Vienna , 9
2022.09 - Current
  • Manage phone system and E-mail to respond to inquiries, requests and reservation.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Provide responses to customer reviews and requests on Google and other websites within 48 hours.

Customer Experience Executive

Fidelity bank Plc.
2016.06 - 2022.05
  • Kept current on market and product trends to appropriately answer customer questions.
  • Organized promotional events and interacted with community which increase sales volume by over 15%.
  • Collaborated with upper management and other teams to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Prepared and delivered Business reviews and reports using Office tools ,e.g Word, Excel, Power Point, e.t.c as well as other reports as may be required.
  • Managed team´s meetings, logistics and travel calendar.
  • Monitored performance metrics such as customer experience surveys to increase customer satisfaction scores [11]%

Adminstrative Officer

Overview Security Limited
2015.11 - 2016.04
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Developed strategies to streamline and improve office procedures.
  • Scheduled office meetings and client appointments for staff teams.
  • Managed department budgets and generated financial reports for management review.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and reduce data misuse.

Education

Bachelor of Science - Geology

University of Benin

Skills

  • Time Management
  • Customer Service Management
  • Business Development
  • Presentations and Demonstrations
  • Travel Administration
  • MS Office Suite and Google Suite Knowledge
  • Mail Management.
  • Office Administration
  • Project Management Support
  • Calendar Management
  • Sales & Marketing
  • Communication

Certification

  • Customer Service , Alison.com - 2022
  • Administrative Support , Alison.com -2022
  • Fundamentals of Agile Project Management , Project Management Institute - 2023
  • Fundamentals of Waterfall Management , Project Management Institute - 2023

Timeline

Front Desk Officer

Velopold Vienna Rental Service and Tours
2022.09 - Current

Customer Experience Executive

Fidelity bank Plc.
2016.06 - 2022.05

Adminstrative Officer

Overview Security Limited
2015.11 - 2016.04

Bachelor of Science - Geology

University of Benin
  • Customer Service , Alison.com - 2022
  • Administrative Support , Alison.com -2022
  • Fundamentals of Agile Project Management , Project Management Institute - 2023
  • Fundamentals of Waterfall Management , Project Management Institute - 2023
Ivie Ogbevoen