Ivy Joy Vergara
Server/Barista
Hall in Tirol
Summary
Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
13
13
years of professional experience
4
4
Certifications
Work History
Waitress
Garten Hotel Maria thersia
Hall in Tirol, Tyrol
09.2025 - Current
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Improved customer satisfaction by providing efficient and friendly service.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
Barista
Royal Caribbean International
Miami Florida
11.2017 - 10.2023
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Studied and re-designed processes to improve quality of coffee and cafe products.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Maintained cleanliness of the café area whilst preparing orders.
- Built and nurtured customer loyalty by remembering personal preferences.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Created speciality drinks according to exact customer requests and preferences.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Promoted seasonal beverages effectively increasing their uptake.
Server
Ritz Carlton Hotel and Spa Bahrain
Manama
05.2014 - 05.2016
- Seated guests according to booking requirements and located tables for walk-ins.
- Communicated dietary needs and allergies to kitchen staff to maintain customer safety.
- Communicated effectively with chefs to accommodate special requests or allergies in meals served.
- Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
Server
Al Ghalia W.L.L ( Cafe Lilou)
Manama, Adliya
10.2012 - 05.2014
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Arts - Hotel and Restaurant
Universidad de Manila
Manila Philippines 06/2008 - 04/2012
Skills
Table service
Menu knowledge
Section management
Cash handling and till reconciliation
Efficient under pressure
Employee training
Fair conflict resolution
Alcohol serving certification
Silver service proficiency
Dietary requirements understanding
Fine dining experience
Patience and composure
Upselling
Food hygiene protocol
Languages
English
Fluent
German
Beginner
Certification
Certificate of a new Leader
Timeline
Waitress
Garten Hotel Maria thersia
09.2025 - Current
Set safe Alcohol Cruiseline Certificate
10-2022
Basic Training for First Aid and Fire fighting
06-2022
Royal Dine Aware
02-2020
Certificate of a new Leader
03-2018
Barista
Royal Caribbean International
11.2017 - 10.2023
Server
Ritz Carlton Hotel and Spa Bahrain
05.2014 - 05.2016
Server
Al Ghalia W.L.L ( Cafe Lilou)
10.2012 - 05.2014
Bachelor of Arts - Hotel and Restaurant
Universidad de Manila
06/2008 - 04/2012