Ivy Joy Vergara
Server/Barista
Hall in Tirol
Summary
Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
13
13
years of professional experience
4
4
Certifications
Work History
Waitress
Garten Hotel Maria thersia
Hall in Tirol, Tyrol
09.2025 - Current
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Improved customer satisfaction by providing efficient and friendly service.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
Barista
Royal Caribbean International
Miami Florida
11.2017 - 10.2023
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Studied and re-designed processes to improve quality of coffee and cafe products.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Maintained cleanliness of the café area whilst preparing orders.
- Built and nurtured customer loyalty by remembering personal preferences.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Created speciality drinks according to exact customer requests and preferences.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Promoted seasonal beverages effectively increasing their uptake.
Server
Ritz Carlton Hotel and Spa Bahrain
Manama
05.2014 - 05.2016
- Seated guests according to booking requirements and located tables for walk-ins.
- Communicated dietary needs and allergies to kitchen staff to maintain customer safety.
- Communicated effectively with chefs to accommodate special requests or allergies in meals served.
- Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
Server
Al Ghalia W.L.L ( Cafe Lilou)
Manama, Adliya
10.2012 - 05.2014
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Arts - Hotel and Restaurant
Universidad de Manila
Manila Philippines 06/2008 - 04/2012
Skills
Table service
Languages
English
Fluent
German
Beginner
Certification
Certificate of a new Leader
Timeline
Waitress
Garten Hotel Maria thersia
09.2025 - Current
Set safe Alcohol Cruiseline Certificate
10-2022
Basic Training for First Aid and Fire fighting
06-2022
Royal Dine Aware
02-2020
Certificate of a new Leader
03-2018
Barista
Royal Caribbean International
11.2017 - 10.2023
Server
Ritz Carlton Hotel and Spa Bahrain
05.2014 - 05.2016
Server
Al Ghalia W.L.L ( Cafe Lilou)
10.2012 - 05.2014
Bachelor of Arts - Hotel and Restaurant
Universidad de Manila
06/2008 - 04/2012