Jacqueline Engelmayer

Oversaw the maintenance, administration, and continuous improvement of Microsoft Business Central ERP and CRM. Optimized processes and workflows to maximize operational efficiency and productivity. Trained team on effective system use and provided ongoing technical support. Established and maintained EDI connections with retailers across Europe. Utilized Microsoft Power Query, Excel, and Power BI to design and share key data insights

Enhanced order-to-cash processes for EDI with NetSuite ERP users. Ensured customer success through proactive issue resolution. Conducted product improvement testing and provided system automation guidance. Implemented process improvements with cross-functional teams.

Guided customers through SPS Fulfillment for NetSuite implementation. Ensured accurate EDI document processing for trading partners. Developed solutions to address customer challenges. Provided technical expertise and training to internal teams.

Developed and delivered training programs for new hires in the system automation teams, ensuring they were equipped with the knowledge and skills they needed to be successful in their roles.

Partnered with implementation teams to streamline processes, remove roadblocks, and improve cross-company collaboration, resulting in a more efficient and effective system for all stakeholders.

Guided customers through SPS Fulfillment for NetSuite implementation. Ensured accurate EDI document processing for trading partners. Developed solutions to address customer challenges. Provided technical expertise and training to internal teams.

Managed the HR/Payroll Latitude implementation process including: collaborative consultation with the client, requirements definition, solution design, configuration, unit and integration testing, training, and deployment.

Managed forecasting application to project sales at the product level for all ecommerce.