Jameli Erikova
Vienna
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Skilled in customer service and active learning, consistently achieving operational excellence and improved visitor experiences.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
Daredzhani
08.2022 - 05.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Museum Guide
The Ethno-Memorial Complex «Map Of Kazakhstan «Ata
05.2018 - 09.2018
- Enhanced visitor experience by providing engaging and informative tours of museum exhibits.
- Worked closely with curators to gain deeper knowledge of exhibited collections for more accurate presentations during tours.
- Maintained an organized and welcoming environment, allowing visitors to fully immerse themselves in the museum experience.
- Managed scheduling for guided tours and special events, streamlining operational efficiency during peak seasons.
Content Social Media Manager
Different Companies
08.2023 - 04.2024
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
Education
German Course EV -
Sprachenzentrum (Universität Wien)
Vienna06.2024
High School Diploma -
N56 School-lyceum
Astana, Kazakhstan06.2022
Skills
- Customer Service
- Strong multitasking
- Active Learning
- Cleanliness and hygiene
- Greeting guests
Languages
Russian, Kazakh
Native language
English
Advanced
C1
German
Upper intermediate
B2
Timeline
Content Social Media Manager
Different Companies
08.2023 - 04.2024
Restaurant Hostess
Daredzhani
08.2022 - 05.2023
Museum Guide
The Ethno-Memorial Complex «Map Of Kazakhstan «Ata
05.2018 - 09.2018
German Course EV -
Sprachenzentrum (Universität Wien)
High School Diploma -
N56 School-lyceum
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