James Neuweg
Miami
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Diligent restaurant server with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
General Manager
Fritz & Franz Bierhaus
11.2011 - 10.2024
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Server
NOHO Restaurant Group, The Dutch Miami
01.2017 - 01.2018
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Head Server
Leonora Restaurant in the Sebastian Hotel
11.2015 - 04.2016
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Stayed up-to-date on menu changes to help customers make food choices.
- Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Supervised server staff and simultaneously served personal section of tables.
Education
No Degree - Hospitality Management
Miami Dade College
Miami, FLHigh School Diploma -
Coral Reef Senior High
Miami, FL05-2010
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Staff management
- Customer relations
Certification
- Foodservice Management Professional (FMP) - National Restaurant Association.
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
Languages
English
Native language
German
Advanced
C1
Spanish
Elementary
A2
Timeline
Server
NOHO Restaurant Group, The Dutch Miami
01.2017 - 01.2018
Head Server
Leonora Restaurant in the Sebastian Hotel
11.2015 - 04.2016
General Manager
Fritz & Franz Bierhaus
11.2011 - 10.2024
No Degree - Hospitality Management
Miami Dade College
High School Diploma -
Coral Reef Senior High
health and wellness
Enjoy; film; travel; sports, football,soccer,basketball; cooking, all different types of cusine. Fluent in English and German. Always looking to experience something new and exciting in Gastronomy.
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