Jan Schoř
Summary
Professional in Customer service and experienced manager focusing on growing the bussines and the teamwork experience.
Overview
9
9
years of professional experience
Work History
Athlete - Lead - Coach
Nike Retail B.V.
07.2017 - Current
- Exhibited excellent teamwork and strong work ethic
- Trying to be the best support for my colleagues
- Keeping the bar high in FTW knowledge
- Serving Athletes
- FTW Lead - managing the footwear area and coaching athletes
- SFL, start and end of the day on daily bases
- Experienced in store openings (part of a GOTEAM as an IT Coach)
- Managing warranty claims of our store and bringing the project Waste Less
- Also managing project MOVE2ZERO in our store and bringing project Customer service excellence.
- Head of Facility and IT issues - working constantly with Helpdesk and Service Channel
- Planning the work schedule for team of 40 members
- Managing all invoices for our store via Coupa system
- Constantly working with ANSWERS and TABLEAU to maximize bussines results of the store
- Assisting With payrolls and gastro passes
- Last 5 months working on myself to be the best support for a Head Coach
Head Waiter
Hotel Amalka S.r.o.
12.2015 - 06.2017
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised server staff and simultaneously served personal section of tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
- Coached employees on salesmanship and updated menus to increase sales.
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
- Did an itinerary for events such as weddings
Waiter
Hotel Amalka S.r.o.
08.2014 - 12.2015
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Stayed up-to-date on menu changes to help customers make food choices.
Education
High School Diploma -
SOS A SOU Gastronomy And Bussines
Prague05.2014
Skills
- Leadership Development
- Customer Service Delivery
- Financial Data Analyzation
- Operational Efficiency
- Team Training
- Payroll Administration and Timekeeping
Hobbies
-Running, hiking, climbing, cycling, motorsport and many more
-Selfgrowth, investing, reading books about development, leadership and investing
Languages
Czech
Native language
English
Advanced
C1
German
Beginner
A1
Russian
Beginner
A1
Timeline
Athlete - Lead - Coach
Nike Retail B.V.
07.2017 - Current
Head Waiter
Hotel Amalka S.r.o.
12.2015 - 06.2017
Waiter
Hotel Amalka S.r.o.
08.2014 - 12.2015
High School Diploma -
SOS A SOU Gastronomy And Bussines
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