Jan Schoř
Summary
Professional in Customer service and experienced manager focusing on growing the bussines and the teamwork experience.
Overview
9
9
years of professional experience
Work History
Athlete - Lead - Coach
Nike Retail B.V.
2017.07 - Current
- Exhibited excellent teamwork and strong work ethic
- Trying to be the best support for my colleagues
- Keeping the bar high in FTW knowledge
- Serving Athletes
- FTW Lead - managing the footwear area and coaching athletes
- SFL, start and end of the day on daily bases
- Experienced in store openings (part of a GOTEAM as an IT Coach)
- Managing warranty claims of our store and bringing the project Waste Less
- Also managing project MOVE2ZERO in our store and bringing project Customer service excellence.
- Head of Facility and IT issues - working constantly with Helpdesk and Service Channel
- Planning the work schedule for team of 40 members
- Managing all invoices for our store via Coupa system
- Constantly working with ANSWERS and TABLEAU to maximize bussines results of the store
- Assisting With payrolls and gastro passes
- Last 5 months working on myself to be the best support for a Head Coach
Head Waiter
Hotel Amalka S.r.o.
2015.12 - 2017.06
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised server staff and simultaneously served personal section of tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
- Coached employees on salesmanship and updated menus to increase sales.
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
- Did an itinerary for events such as weddings
Waiter
Hotel Amalka S.r.o.
2014.08 - 2015.12
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Stayed up-to-date on menu changes to help customers make food choices.
Education
High School Diploma -
SOS A SOU Gastronomy And Bussines
Prague05.2014
Skills
- Leadership Development
- Customer Service Delivery
- Financial Data Analyzation
- Operational Efficiency
- Team Training
- Payroll Administration and Timekeeping
Hobbies
-Running, hiking, climbing, cycling, motorsport and many more
-Selfgrowth, investing, reading books about development, leadership and investing
Languages
Czech
Native language
English
Advanced
C1
German
Beginner
A1
Russian
Beginner
A1
Timeline
Athlete - Lead - Coach
Nike Retail B.V.
2017.07 - Current
Head Waiter
Hotel Amalka S.r.o.
2015.12 - 2017.06
Waiter
Hotel Amalka S.r.o.
2014.08 - 2015.12
High School Diploma -
SOS A SOU Gastronomy And Bussines
Similar Profiles
Arun Joseph KuzhikkattuArun Joseph Kuzhikkattu
Technical Product Manager at Yellowstone Contract Management B.V., Client: Nike Inc.Technical Product Manager at Yellowstone Contract Management B.V., Client: Nike Inc.
Mira RazakMira Razak
Department Manager at Nike Global Trading B.V. Singapore BranchDepartment Manager at Nike Global Trading B.V. Singapore Branch
XIA WEIXIA WEI
Administrative Assistant at Jingdong Retail Netherlands B.V. (Ochama)Administrative Assistant at Jingdong Retail Netherlands B.V. (Ochama)