Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic
Jan Schoř

Jan Schoř

Summary

Professional in Customer service and experienced manager focusing on growing the bussines and the teamwork experience.

Overview

9
9
years of professional experience

Work History

Athlete - Lead - Coach

Nike Retail B.V.
2017.07 - Current
  • Exhibited excellent teamwork and strong work ethic
  • Trying to be the best support for my colleagues
  • Keeping the bar high in FTW knowledge
  • Serving Athletes
  • FTW Lead - managing the footwear area and coaching athletes
  • SFL, start and end of the day on daily bases
  • Experienced in store openings (part of a GOTEAM as an IT Coach)
  • Managing warranty claims of our store and bringing the project Waste Less
  • Also managing project MOVE2ZERO in our store and bringing project Customer service excellence.
  • Head of Facility and IT issues - working constantly with Helpdesk and Service Channel
  • Planning the work schedule for team of 40 members
  • Managing all invoices for our store via Coupa system
  • Constantly working with ANSWERS and TABLEAU to maximize bussines results of the store
  • Assisting With payrolls and gastro passes
  • Last 5 months working on myself to be the best support for a Head Coach

Head Waiter

Hotel Amalka S.r.o.
2015.12 - 2017.06
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Supervised server staff and simultaneously served personal section of tables.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Collaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
  • Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
  • Coached employees on salesmanship and updated menus to increase sales.
  • Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
  • Did an itinerary for events such as weddings

Waiter

Hotel Amalka S.r.o.
2014.08 - 2015.12
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Stayed up-to-date on menu changes to help customers make food choices.

Education

High School Diploma -

SOS A SOU Gastronomy And Bussines
Prague
05.2014

Skills

  • Leadership Development
  • Customer Service Delivery
  • Financial Data Analyzation
  • Operational Efficiency
  • Team Training
  • Payroll Administration and Timekeeping

Hobbies

-Running, hiking, climbing, cycling, motorsport and many more

-Selfgrowth, investing, reading books about development, leadership and investing

Timeline

Athlete - Lead - Coach

Nike Retail B.V.
2017.07 - Current

Head Waiter

Hotel Amalka S.r.o.
2015.12 - 2017.06

Waiter

Hotel Amalka S.r.o.
2014.08 - 2015.12

High School Diploma -

SOS A SOU Gastronomy And Bussines
Jan Schoř